Fairmont Gold Supervisor

Job Description

Fairmont Gold Supervisor

Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment. You will supervise a team of talented professionals in a luxury resort environment while fostering a culture of excellence.

What you will be doing: 

• Coordinating all aspects of the Fairmont Gold floor to ensure the highest level of guest service and satisfaction at all times
• Supervising daily Lounge operations and Gold Buffet attendants to ensure all Luxury Guest Service and F&B Standards are met as well as maintain Fairmont Gold Brand Standards
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, transportation, special events, tickets, confirmations and other services
• Develop and maintain strong Guest relationships to build Fairmont Gold Loyalty
• Participation in annual action planning for enhancing Fairmont Gold product and services
• Maintaining communication across all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Supervise Food & Beverage Forecasting and Purchase Ordering for Daily Lounge Service
• Supervise AM & PM Meal Service and Bar Service Daily
• Review arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Ensure pre-arrival communication for all Fairmont Gold guests demonstrating exceptional detail to deliver on guest preferences and personalization
• Ensure the highest level of guest satisfaction by addressing and resolving all Fairmont Gold Guest concerns or complaints and elevating any issues to appropriate areas
• Ensure accurate Front Office Billing and Reservation reconciliation standards are met
• Ensure the highest possible Revenues are generated for Fairmont Gold to achieve annual Fairmont Gold Department Upsell Goals (in partnership with Front Office)
• Maintain and promote Accor Live Limitless Loyalty program awareness with guests and team members
• Strong and effective communication with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
• Attending any hotel communication meetings in the absence of the Fairmont Gold Manager and attend internal Department communication meetings monthly
• Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

• Previous experience in a similar leadership role is an asset
• A minimum of two years Front Office experience
• A minimum of one year’s experience in a supervisory capacity
• Fluency in English (verbal & written), second language an asset
• Proven ability to guide and coach team members
• Recognized commitment to Guest Service and exceeding guest expectations
• Excellent leadership, written/verbal communication and interpersonal skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera Cloud) and Microsoft Office suite (Word, Excel, PowerPoint)
• Degree or Diploma in Hospitality Management is an asset

Additional Information

Hourly Rate: $32.09 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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