Hotel Manager

Job Description

Position Overview

Reporting to the General Manager and serving as a key member of the Executive Committee, the Hotel Manager provides strategic and operational leadership across the resort’s core operating divisions.

This role oversees the performance and direction of Rooms, Food & Beverage, Engineering, IT, Spa & Basin Glacial Waters, Resort Activities, and Security, ensuring seamless collaboration across departments and the consistent delivery of exceptional luxury guest experiences.

The Hotel Manager plays a critical leadership role in driving operational excellence, financial performance, and colleague engagement across a complex, high-volume resort environment. Through strong leadership and operational discipline, this role ensures the continued delivery of the Fairmont brand promise of “Turning Moments into Special Memories.”

Key Responsibilities

Operational Leadership

• Provide leadership and oversight for Rooms, Food & Beverage, Engineering, IT, Spa & Basin Glacial Waters, Resort Activities, and Security.
• Foster a culture of service excellence, accountability, and continuous improvement across all operational departments.
• Ensure strong collaboration between divisions to deliver a seamless luxury resort experience.
• Assume the responsibilities of the General Manager in their absence, ensuring continuity of leadership and operational performance.

Financial & Business Performance

• Support the development and execution of the Annual Operations Plan, ensuring achievement of revenue and profitability objectives.
• Monitor departmental performance through forecasting, budgeting, and productivity management.
• Partner with the Director of Finance to maintain strong financial oversight and operational decision-making.
• Support revenue optimization strategies across Rooms and Food & Beverage operations.

Guest Experience & Brand Standards

• Ensure consistent implementation of Fairmont brand standards and service expectations across all guest touchpoints.
• Champion a culture focused on luxury service delivery and memorable guest experiences.
• Oversee the management of guest feedback and service recovery to maintain the highest standards of hospitality.

Leadership & Culture

• Inspire, mentor, and develop a high-performing leadership team across all operational departments.
• Support workforce planning and productivity strategies within a high-volume resort environment.
• Collaborate closely with the Director of People & Culture to strengthen colleague engagement and workplace culture.
• Champion a strong colleague experience, recognizing our employees as internal guests and ensuring they are supported, respected, and engaged with the same commitment to excellence that defines our guest experience.

Strategic Alignment

• Oversee operational capital projects including planning, coordination, and execution.
• Work closely with the Director of Sales & Marketing to support overall business strategy and revenue objectives.
• Contribute to the development and execution of the hotel’s Annual Budget and 5-Year Strategic Plan.
• Serve as a key member of the Hotel Executive Committee, supporting the General Manager in leading the overall success of the resort.

Safety, Sustainability & Compliance

• Champion a strong culture of health, safety, and operational risk management.
• Maintain effective Business Continuity, Emergency, and Crisis Management Plans.

Support the hotel’s commitment to environmental stewardship and sustainability, including collaboration with Parks Canada.

Qualifications

• Extensive senior leadership experience in luxury hospitality, resort operations, or large-scale hotel environments.
• Strong operational background in Rooms Division and/or Food & Beverage leadership.
• Demonstrated success managing multi-department operations and large teams in a high-volume property.
• Strong financial acumen with experience in budgeting, forecasting, and operational performance management.
• Exceptional interpersonal, leadership, and communication skills.
• Proven ability to coach and develop leadership teams while driving accountability and performance.
• Strategic mindset with the ability to balance guest experience, operational execution, and business performance.
• Post-secondary education in Hospitality Management or a related field preferred.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package including Medical, Vision, Dental, and extended health benefits
• Defined Contribution Pension Plan with employer matching up to 5%
• Employee travel program with preferred rates at Fairmont and Accor properties worldwide
• Mountain Explorer Program including discounted stays and dining at regional Fairmont resorts
• Access to the GreenShield+ wellness platform supporting mental health and wellbeing
• Discounts across the resort’s Food & Beverage outlets, Spa, and Fitness Centre
• Opportunities for career development within Fairmont Chateau Lake Louise and Accor’s global network of over 5,000 properties

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.