Full-Time
MEB Case Manager
MEBPREP
Updated on 9/15/2026
Lucayan Technology
Government IT and logistics support
No salary listed
No H1B Sponsorship
Raleigh, NC, USA
In Person
Telework is not authorized.
US Citizenship, US Top Secret Clearance Required
 Social & Community Services (1) |
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- U.S. citizenship is required.
- A minimum of four years of experience with National Guard Bureau Medical Boards and Appeals processes is required.
- Thorough working knowledge of the Integrated and Legacy Disability Evaluation System processes, Medical Evaluation Board and Physical Evaluation Board procedures, appeals timelines, and Veterans Affairs claims overview is required.
- Ability to obtain and maintain a NACI/Public Trust security clearance is required.
- Ability to obtain and maintain a Department of Defense Common Access Card is required.
- Ability to manage a high-volume caseload with consistent suspense compliance and zero missed follow-ups is required.
- Strong interpersonal and communication skills are required to support service members navigating a complex and high-stakes process with professionalism and empathy.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook/Exchange, Teams, and SharePoint, is required.
- Ability to plan, organize, meet deadlines, and control sensitive and confidential information is required.
- Create cases in the medical evaluation board case management system for service members entering Duty or Non-Duty Medical Evaluation Board and Appeals processes within 10 business days of receipt.
- Maintain comprehensive Medical Evaluation Board and Appeals records through detailed documentation and maintain a progress log on shared collaboration platforms visible to government leadership at all times.
- Provide service members with an overview of the disability evaluation process, boards, appeals process, and Veterans Affairs claims within 10 days of case initiation and on a follow-up basis throughout the process as needed.
- Serve as the primary liaison for service members by relaying communication between the service member’s unit, medical headquarters, and the Office of Soldier Counsel, and ensure all documentation is received and uploaded in a timely manner.
- Monitor case progress through closure and follow up within 24 hours of any missed suspense with the service member.
- Provide case status updates to service members within two business days of request.
- Disseminate case findings to designated command and administrative personnel within two business days of receipt.
- Prior military service or direct experience supporting the National Guard or Army Reserve.
- Currently active Department of Defense Common Access Card and/or an existing favorable security clearance; candidates holding an active Secret clearance or higher fully meet and exceed the minimum requirement.
- Experience supporting Department of Defense medical program administration in a military or government contracting environment.
- Familiarity with multiple Department of Defense medical database and administrative systems.
- Prior direct experience with the MEBPREP case management system.
- Familiarity with Office of Soldier Counsel communication and documentation protocols.
- Prior experience as a military medical case manager, Warrior Transition Unit case manager, or equivalent role.
- Knowledge of how Veterans Affairs disability claims intersect with and follow the military disability evaluation process.
Lucayan Technology Solutions provides information technology, cybersecurity, logistics and professional services to government customers. The veteran-owned small business works through federal contract vehicles and mission-specific engagements, bringing technical and operational personnel into customer programs. Capabilities include IT solutions, cyber support and logistics coordination in environments where security and reliability matter. Lucayan is a government contractor rather than a consumer technology brand, with its services configured around agency requirements and contract performance.
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