ATM Technical Support Specialist

Primary Location:  Grand Rapids

Employee Status: Full-time hourly 

Estimated Hours/Week:  38 hours/week

Remote:  No

What You’ll Get: (note varied offerings based on role and hours) 

• Weekly Pay 

• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision 

• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) 

• Retirement options like 401 (k) with company match and pension. 

• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. 

• Tuition reimbursement 

• To see a full list of our benefit offerings – check out this helpful guide!

About this position: 

LMCU is looking for an ATM Technical Support Specialist who will be responsible for implementation and support for many technical aspects of our branch and remote banking locations. This includes but is not limited to ATM Management, Cash Dispensers/Recyclers, Physical Security products (VAT, Vaults), and Electronic Security (Video Surveillance, Alarms).

What you’ll do: 

• Perform basic troubleshooting and repair of ATM hardware related issues including component level replacement,  cleaning, adjustment, and preventative maintenance. 

• Possess a general understanding of ATM software, how it works, and how to use it in troubleshooting hardware issues. Possess basic knowledge of supporting ATM applications, what they do, and who to contact in the event a repair is needed.

• Perform basic analysis of branch cash machine/recycler errors and escalate to the supporting vendor as needed.

• Maintain part inventory based on serviceable equipment and product knowledge.

• Manage incoming tickets and identify priority, communicate with incident requestors, and update/close comments as needed.

What You’ll Bring: You’ll like this position if you are...

• 2 or more years of relevant experience, including preparatory experience.

• Experience working directly with ATM technology is highly preferred.

• Must possess a valid driver’s license and successfully pass a Motor Vehicle Record (MVR) check.

• Ability to work both as a part of a team and independently, maintaining effective communication with management and team members.

• Be available for on-call after hours and on weekends.

• Sense of urgency, and exceptional organizational skills. Exceptional customer service skills.

• Ability to use basic hand tools while working with ATM machines.

Who We Are: 

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not-for-profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.  As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs. 

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: [email protected]. 

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: (616) 242-9790

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.

LMCU is an Equal Opportunity Employer