Full-Time

Director – Worldwide Support

Posted on 4/23/2024

Nutanix

Nutanix

5,001-10,000 employees

Hyperconverged cloud platform for multicloud environments

Data & Analytics

Senior, Expert

Durham, NC, USA

Required Skills
Communications
Salesforce
Requirements
  • Strong Familiarity with Storage, Networking, and Virtualization
  • Awareness and appreciation of different cultures
  • Excellent verbal and written communication skills
  • Ability to lead, influence, and motivate teams and individuals
  • Ability to express complex concepts simply and effectively
  • Ability to work with cross-functional teams
  • Financial acumen
  • Working knowledge of Salesforce.com
  • A/BS degree in Engineering, Computer Science, or Operations Management. MBA is a Plus
  • 10+ years experience in an Enterprise Customer Support Organization in a leadership position
  • Prior experience managing support delivery of complex technology products through multiple release cycles
  • Experience building high-performing teams
Responsibilities
  • Manage customer escalations effectively and in a timely fashion
  • Interface with critical account customers and handle stressful situations with confidence
  • Attract, build and retain high-performing teams
  • Set quarterly goals and provide regular feedback on performance
  • Ensure that support managers, team leads and engineers have the resources, cross-functional relationships and processes necessary to succeed and deliver sustained performance
  • Build and scale out global support centers
  • Provide guidance, direction and mentoring to the team to deliver on organizational goals and objectives
  • Manage resources by setting clear expectations, creating accountability, and enhancing collaboration to meet or exceed service level and quality expectations
  • Oversee case issue resolution, call monitoring, and development of performance metrics
  • Establish strong cross-functional alignment with Engineering, Product Management and Operations teams
  • Develop, facilitate and drive cross-functional initiatives aimed at improving performance and increasing execution capability
  • Deliver reports and analysis to members of the leadership team including evaluation of overall performance, trend identification, best practices, problem resolution, and risk mitigation

Nutanix offers a hyperconverged cloud platform that enables seamless app and data deployment across hybrid multicloud environments, leveraging hyperconverged compute, storage, virtualization, and networking technologies. This facilitates simplified operations and reduced complexity, ensuring consistent, simple, and cost-effective management of cloud environments.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

San Jose, California

Founded

2009

Growth & Insights
Headcount

6 month growth

6%

1 year growth

8%

2 year growth

14%

Benefits

Competitive compensation and equity

Robust medical, dental, and vision coverage

Paid volunteer time off and donation matching

Speed coaching and professional development

Wellness perks and flexible time off to recharge