Partner Governance Excellence

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

You’ll be a key operational support role responsible for the development, continuous improvement and delivery of service across multiple Delivery partners we expect to onboard. You’ll work closely with Digital Finance and Procurement teams, being responsible for driving and ensuring operational excellence from the 3rd party delivery partners engaged by Brambles digital: identifying also opportunities for improvement and optimization, maximizing resources and technology deployed

Major Accountabilities

• Support continuous improvement of methodology, processes & services together with business process owners
• Track and monitor performance of projects & services within the digital function especially those that involve 3rd party delivery partners
• Co-manage project and process documentation with BD initiative / delivery managers
• Review project budgets where delivery is in coordination with a 3rd party delivery partners
• Responsible for proper project controlling, billing and reporting and working with Brambles Finance team on engagements with a 3rd party delivery partners
• Coordinate activities on both Brambles and the Partner’s side and track with project and initiative leads whether the projects are on schedule
• Understand business expectations of the internal teams from Delivery Partners and set KPIs/SLAs as part of contracting process
• Assist teams with issue resolution, escalating significant issues as per policy and constantly review escalation plans with Delivery partners
• Track and report all negotiated savings and cost avoidance per contract
• Provide input to and force the continual improvement of services
• Maintain rigour around Business Continuity Planning along with the 3rd party delivery partners

Experience

• Extensive knowledge of multi-partner/multi-geography IT and Product delivery processes across sectors
• Familiarity with products and platforms – Coupa, SAP, Salesforce

Skills

• Ability to work in a fact-based, hypothesis-driven, focused manner
• Initiative, ownership, and outcome orientation
• Strong influencing and relationship skills; ability to deliver collaboratively through others

Qualifications

University undergraduate degree in Finance, Economics or equivalent

Preferred Education

Bachelors

Preferred Level of Work Experience

More than 10 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].