Application Operations Specialist

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As an Application Operations Specialist, you will assist potential Mudflap customers in completing credit applications.

This role involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

Expectations (In this role, you will):

• Outreach to applicants, via phone, email, and SMS, who need to provide supporting identity documents, financial verification, or business verification
• Assist any applicants that contact Mudflap via phone, email, or SMS for assistance with their credit application
• Maintain processes and coverage for completing credit applications, communicating with customers to clarify any missing or inconsistent information, and request additional documentation if needed
• Collaborate with credit card issuers and underwriters to resolve any application discrepancies or concerns, providing them with the required information in a timely manner
• Process and update sales deals in HubSpot to track application status and decisioning

Experience (What we look for):

• Prior experience with credit products and/or credit underwriting to include KYB/KYC processes
• 1+ years of customer service experience with the ability to empathize, listen, and effectively communicate with customers;  ideally in the Financial or FinTech space 
• Excellent attention to detail and accuracy in data entry and documentation
• Solid understanding of credit card application processes, regulations, and compliance standards
• Strong problem-solving skills to resolve application issues and customer inquiries
• Detail-oriented and ability to work under pressure in a fast-paced environment
• Strong organizational and time management skills to handle multiple applications and meet deadlines
• Experience with traditional CRM softwares 

Perks and Benefits (What we offer): 

• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement 
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth

The salary range for this role is $57,000 - $70,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible