Technical Customer Service Associate
Nordic Languages
Updated on 3/13/2024
Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
Company Stage
N/A
Total Funding
$224M
Founded
2007
Headquarters
Pleasanton, California
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 16%2 year growth
↑ 37%Locations
Oakland, CA, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
PowerPoint/Keynote/Slides
CategoriesNew
QA & Testing
Requirements
- 1+ year of relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manner
- Ability to quickly learn and communicate technical information
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in English
- Excellent verbal and written communication skills in Norwegian, Swedish, and or Finnish
Responsibilities
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role