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This position is available only to enrolled American University students.
Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.
Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.
Member Services Support
Time Type:
Part time
FLSA Status:
Non-Exempt
Summary:
The Fitness Center Specialist (FCS) is a front-line staff member to Recreational Sports and Fitness (RecFit) facilities. The FCS is responsible for providing exceptional customer service, maintaining effective front desk services, and cleaning of the fitness facility and equipment.
Essential Functions:
Create a welcoming, inclusive, and genuine environment for all patrons and visitors.
Maintain a secure and safe environment for all patrons by checking AUIDs, confirming membership in Fusion, and asking guests to sign in to the facility.
Inform patrons of facility and department events, programs, and policies.
Assist patrons with questions, comments, and concerns to provide an exceptional customer-centric experience in-person and over the phone.
Maintain detailed records of lost and found items so members can acquire the correct belongings efficiently.
Provide patrons with requested recreational and fitness equipment using equipment rental check-in/check-out procedures.
Assist the MOD with enforcement of fitness center policies.
Clean the fitness equipment and organize cleaning stations.
Fulfill all duties as assigned by the RecFit Professional Staff and Manager-On-Duty.
Be present for all scheduled shifts and staff training.
Position Type/Expected Hours of Work:
Part-time.
10 - 15 hours per week.
Salary Range:
Required Education and Experience:
Experience working in a customer service setting.
Strong oral and written communication skills.
Ability to exercise good judgment.
Preferred Education and Experience:
Current CPR/AED/First Aid certification.
Other Details
This position is available only to enrolled American University students.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.
Current American University Employees
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Administrative & Executive Assistance (2)