Production Support Engineer
Posted on 2/17/2023
San Francisco, CA, USA
Experience Level
  • Troubleshooting skills, quality mindset, ability to thrive in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Well-versed in industry standard laboratory equipment hardware and software used in high throughput molecular biology laboratories, including but not limited to custom integrated work cells, liquid handling instruments (Hamilton STAR/STARlet, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.)
  • Experience in an ISO 13485/15189, GMP, GLP and or CAP/CLIA environment preferred
  • Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
  • Bachelor's degree in Engineering or Life Sciences required
  • Familiarity with NGS technologies preferred
  • Biotechnology laboratory automation experience a plus
  • Follow all SOPs to provide first tier support and error resolution for all hardware and software on our highly-automated laboratory production line in a timely manner and with necessary degree of quality independently
  • Aid in troubleshooting of down systems when an immediate resolution is not available and Independently conduct troubleshooting investigations of down systems when an immediate resolution is not available
  • Conduct routine and non-routine maintenance of production line hardware
  • Qualify new laboratory equipment per SOP
  • Document all repairs, maintenance activities and equipment qualifications
  • Communicate status of production line and support efforts to Shift Supervisor, Team Lead and Production Lab staff
  • Complete training and competency assessments in the required timeframe
  • Other Duties as assigned

1,001-5,000 employees

Genetic testing medical care company
Company Overview
Invitae believes that good health is possible—and that genetic information has the ability to transform the way medicine is practiced, making what once seemed impossible possible, as they empower people to make decisions about their health through the power of genetics.
  • Competitive salary
  • Health, dental, & vision
  • Generous vacation days
  • Family leave
  • Flexible working hours
  • Work from home
Company Core Values
  • Team above the individual
  • Radically honest communication
  • Freedom with accountability
  • Transparency and data-informed action
  • A sense of urgency