Full-Time

Manager – Enterprise Customer Success

Posted on 1/11/2025

ZipRecruiter

ZipRecruiter

1,001-5,000 employees

Online job search and recruitment platform

Consulting
Education

Compensation Overview

$120kAnnually

+ Equity + Bonuses + Commission

Mid, Senior

Phoenix, AZ, USA

Hybrid work environment; most US-based positions can also be performed remotely.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

You match the following ZipRecruiter's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3-5 years of Management experience in Enterprise Customer Success, Account Management, or Sales required OR internal candidates in a senior level role with prior leadership experience
  • Demonstrated experience in developing successful customer success management teams through enthusiastic leadership and motivational skills required
  • Skilled in all aspects of the customer lifecycle from on-boarding to renewal, with strong client positioning and presentation skills
  • Demonstrated experience analyzing employee and client performance data to optimize output and create meaningful change to drive positive results
  • Easily builds rapport and establishes relationships with customers and colleagues
  • Working knowledge of Microsoft Office (Excel, Powerpoint) and Google Suite products (Gmail, Slides, Sheets, Drive, etc)
  • Empathy and the ability to lead by example
  • Diplomacy and strong cross-team collaboration skills
  • Organized and reliable
  • Strong drive and passion to achieve goals
  • Excellent verbal and written communication skills
Responsibilities
  • Lead a team of Enterprise Customer Success Managers who own the post-sales component of the customer lifecycle
  • Coach your team on presenting the value of performance results through story-telling with data during regular business review meetings
  • Build & maintain customer onboarding, campaign optimization, and renewal playbooks to set the team up for success and provide a consistent client experience
  • Develop customer onboarding and campaign optimization expertise across the team
  • Work with the team to help them meet or exceed their/your Enterprise customer retention and revenue targets
  • Ideate and execute improvements to CSM processes to achieve customer onboarding, retention, and growth goals
  • Provide weekly reporting on the progress of your team; keep an open line of communication to senior management
  • Conduct weekly coaching sessions with team members to affect positive change and retain top performers
  • Work closely with sales management peers within your department and across the company to ensure alignment and optimal efficiency between teams
  • Collaborate with the Product department to advocate for tools and enhancements that increase productivity and improve customer success
  • Excel at people management: set clear expectations, review progress, provide feedback and guidance, and hold people accountable for delivering impactful results
  • Partner closely with senior leadership to drive change management across the business
Desired Qualifications
  • Digital advertising and/or recruitment advertising experience preferred

ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications in one place. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching efficient and less stressful for users.

Company Stage

IPO

Total Funding

$261.7M

Headquarters

Santa Monica, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.
  • Acquisition of Breakroom boosts employer branding and attracts more job seekers.
  • 2024 Labor Market Outlook report helps tailor services to emerging industry demands.

What critics are saying

  • Increased competition from AI-driven platforms like LinkedIn and Indeed.
  • Economic uncertainties may reduce hiring budgets, impacting subscription revenue.
  • AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.

What makes ZipRecruiter unique

  • ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.
  • The platform's user-friendly interface simplifies the hiring process for employers and job seekers.
  • ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.

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Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program

INACTIVE