Job Description

Who we are: 
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

 The Opportunity:
We are looking for a senior product manager to help define and guide our Technology Industry Products.  Our initial focus is solutions to power technology product and services companies shift to everything-as-a-service (XaaS) products.  

This outbound product manager role is both customer facing and cross-functional.  You would support customer briefings and develop content for business and technical leaders and work cross-functionally with sales, field enablement, marketing, and partners. 
  
What you get to do in this role:

• Drive product strategy that sets our Tech Industry customers and ServiceNow up for success as we look to grow to $10B+ in revenue
• Work directly with the “innovator” Tech Industry and IT Services giants as design partners and product advisory council members
• Communicate product priorities, build consensus, and get our field team and partners excited about our roadmap
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with  multiple  teams  to  guide  projects  through  development  and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Translate complex problems into easily understood requirements and provide solutions

Qualifications

     To be successful in this role you have:

• 10+ years of software product management experience
• 10+ years working with or in SaaS, Cloud or IT Services customers with a deep passion and understanding of what it takes for them to be successful in customer, cloud, and managed services operations
• 5+ years experience with ServiceNow or similar enterprise platform
• Good at developing demo narratives and messaging
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and  capturing product requirements 
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development

For positions in the Bay Area, we offer a base pay of $183,000 - $329,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.