Product Implementation Manager

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we’ve been recognized as one of Fast Company’s "World’s Most Innovative Companies of 2022."

Role Overview

As a Product Implementation Manager, you will serve as a vital link between government agencies and their constituents, crafting impactful software solutions that accelerate government relief programs. You will join a passionate team of engineers and operational experts committed to uplifting underserved communities. By deeply understanding customer challenges, you will use strategic problem solving, product intuition, and empathy to deliver data-informed solutions where they are needed most.

What You’ll Do

• Demonstrate grit and a ’whatever it takes’ attitude to make our product successful with customers, addressing challenges proactively.

• Collaborate with government entities to understand diverse relief programs and evaluate customer needs, co-creating innovative solutions.

• Establish and track success metrics (e.g., program enrollment rates, benefit distribution efficiency) to ensure our products serve a broad audience effectively.

• Identify opportunities for product enhancements, experimentation, and launching new government relief initiatives.

• Partner closely with engineers to adapt and enhance Promise’s solutions in alignment with customer goals.

What Will Enable You

• A strong desire to empower people through government relief programs and enhance public service efficiency.

• A minimum of 5 years of experience collaborating with government entities or highly regulated industries.

• A completed undergraduate degree in a technical or analytical field, such as Mechanical Engineering, Math, Electrical Engineering, Computer Science, etc.

• A robust analytical mindset combined with a passion for using data to solve real-world problems.

• Ability to travel as required by customer needs, potentially 50% or more.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.