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Promotions Operations Senior Manager
Posted on 11/22/2022
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Marketing
SQL
Requirements
  • Minimum of two years in a management role with direct reports preferred
  • A great colleague, leader and teammate - someone who is willing to roll up their sleeves to complete a task
  • A methodical planner with high attention to detail
  • Creative thinker and problem solver; short term, medium term and long term
  • Proven experience improving complex and/or subpar systems or tools and defining requirements
  • Strategically minded with a focus on KPIs and analytics
  • Ability to develop operational frameworks that balance quality with efficiency
  • Proven track record of delivering quality outcomes for stakeholders and getting initiatives over the line
  • Influential leader with the ability to make an impact in departments outside of the team to improve efficiencies
  • Ability to communicate effectively with stakeholders from all different pillars of the organization
  • Process oriented with focus on proactive planning & scheduling
  • Experience using Knime and SQL a plus
  • General sports betting and gaming knowledge a plus
Responsibilities
  • Lead an operational team, with an emphasis on coaching and motivation, that is responsible for creating, managing, publishing, and merchandising promotions on FanDuel
  • Monitor and audit our platform content to ensure team KPIs on accuracy and precision are met or exceeded, with an eye on eventual automation of the process
  • Educate and report to the wider business on established KPIs
  • Manage the end-to-end process of promotion creation; including design, testing, setup, publishing, QA, fulfillment and merchandising of ATL promotions
  • Develop systems to assess team bandwidth, resourcing, and structure to deliver marketing requests and strategy
  • Contribute to improving the quality and efficiency of internal Digital Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
  • Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
  • Collaborate closely with key partners in Marketing, Commercial, Product, and Risk & Trading to plan and deliver promotional campaigns and long term improvements
  • Instigate and deliver large projects requiring contribution from multiple teams
  • Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction
FanDuel

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
Benefits
  • From peer-to-peer learning to industry conferences, there are a number of ways to develop your career
  • From your head to your toes we’ve got you covered with our 100% health insurance coverage
  • We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day
  • Flexible hours and vacation scheduling let you work when you’re at your best
  • We provide the latest tech and equipment, you get the job done
Company Core Values
  • We’re not just a company, we’re a collective. And we’re not just coworkers, we’re a community.
  • We’re an all-hands-on-deck crew of dreamers, doers, thinkers, makers, builders, breakers, and rebuilders.
  • We value teamwork above all else.
  • We believe that diversity and inclusiveness are at the core of any good team.
  • Passion for building a product our customers will love, passion for being the best in our field, and passion for our own people.