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The Supervisor Clinical Ophthalmology is responsible for assisting in leading the daily clinical functions in the department. Principal responsibilities include operations, establishing and maintaining clinical standards of care, managing of staff and resources, facilitating research and education and maintaining compliance with all policies, procedures and regulations. The role establishes quality improvement efforts to support the delivery of patient care and knowledge-based decision-making as the framework for superior delivery of care. The Supervisor facilitates communication, coordination, and collaboration regarding identification, planning and provision of high quality, cost-effective care. The Supervisor reports to the Clinic Manager and typically supervises the Ophthalmology clinical staff within the clinic. Responsible for the day-to-day operation of the Infinitt application including image workflow, archiving, auto routing, and other related activities. Works closely with department leadership to ensure proper operation of image data transfer into the Infinitt system and oversees the Infinitt/Epic data transmission process. This individual serves as the point person for addressing customer concerns, troubleshooting, and optimizing the Infinitt software capabilities. The Supervisor will proactively seek out opportunities for increased efficiency and throughput in the Ophthalmology clinic, and serve as the liaison between physicians, Epic Ambulatory Support, and Infinitt support personnel.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Licensure or registry in at least one (1) of the following forarea of clinical expertise:
Certified Ophthalmic Assistant (COA) through the Internal Joint Commission on Allied Health Professionals
Certified Ophthalmic Technician (COT) through the International Joint Board of Certification
Certified Ophthalmic Medical Technician (COMT) through the American Board of Ophthalmology
1. Five (5) years of experience if certified is Certified Ophthalmic Assistant (COA).
2. Two (2) years of experience if certified is Certified Ophthalmic Technician (COT).
3. One (1) year of experience if certification is Certified Ophthalmic Medical Technician (COMT).
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s degree.
2. Familiarity with PACS and Electronic Health Record (EHR) applications.
EXPERIENCE:
1. Four (4) year of leadership experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Maintains a thorough understanding of supported applications, related interfaces and ongoing upgrades and enhancements.
2. Provides assistance in problem identification and resolution of daily production problems in a timely manner as defined by department Policy.
3. Investigates vendor application packages and participates in system selections.
4. Implements software solutions to support customer/organizational requirements.
5. Manages projects assigned by manager.
6. Provides training or “Train the Trainer” instruction for new or enhanced software releases and modifications.
7. Monitors current application performance and makes recommendations to manager.
8. Assists Clinic Manager in leading the day-to-day operation and coordination of patient care services.
9. Assists Clinic Manager in leading the clinic to improve patient, provider, and staff satisfaction.
10. Analyzes clinical practice and identifies opportunities to increase quality, safety, effectiveness, and efficiency.
11. Identifies clinical indicators to measure, evaluate and improve care.
12. Assures that patient centered care is provided within Clinic and Ophthalmology Department’s established standards.
13. Submits reports and completes regulatory documentation as requested.
14. Assures compliance with applicable ambulatory service standards and clinic accreditations.
15. Initiates the development and revision of policies and procedures specific to the programs of care.
16. Assists in evaluating the department’s work force in terms of overall staffing and scheduling.
17. Delegates authority to staff at the appropriate times.
18. Assists in developing staffing models in conjunction with specialty and patient care needs.
19. Engages in ongoing feedback to the effectiveness of staff members in their roles.
20. Initiates timely conflict resolution strategies when dealing with family, patient, staffing, and physician problems. Refers and documents significant recurring issues to the Clinic Manager.
21. Assists with the preparation of capital budgets.
22. Prepares documentation and participates in evaluation and acquisition of capital equipment and supplies, as requested.
23. Assists the Ophthalmology Clinic Manager in long range planning including staffing projections and development of clinic.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
2. Visual acuity must be within normal
3. Ability to sit for extended periods of time
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Normal office and clinic environment.
SKILLS AND ABILITIES:
1. Ability to handle and maintain confidential information.
2. Ability to work well under high stress..
3. Ability to work independently or cooperatively as a team member.
4. Ability to adapt to various workloads and assignments.
5. Ability to work with multi-disciplinary groups and facilitate meetings.
6. Possess good oral and written communication skills.
7. Ability to prioritize tasks.
8. Ability to prioritize tasks.
9. Ability to work in a fast paced and rapidly changing environment. Must be flexible.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
WH Wheeling Hospital Inc.
Cost Center:
6134 WH Physician Practice Administration
Address:
1 Medical Park DriveWheelingWest Virginia
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
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