Safer Gambling Manager

The Role

As we scale our UK sportsbook and casino, we’re hiring a Safer Gambling Manager to own our safer gambling function end to end, reporting to our Compliance Manager. This is an all encompassing role: you’ll set the strategy for player protection, lead the team handling customer interactions and interventions, and make sure we remain fully compliant with UK Gambling Commission (UKGC) requirements as the business grows. 

This is a hands-on, high-impact role for someone who thrives on responsibility, cares deeply about customer wellbeing, and wants to build a function within a fast-paced startup.

This is a hybrid working setup and will require you to work a few days a week either in our Leeds Office or Malta Office (St Julian's), dependent on where you are based.

About Stakemate

Founded in summer 2022, Stakemate is revolutionising sports betting by putting social features and seamless interfaces at the forefront. We’re a profitable startup that’s grown over 15x in the last year, and we’re just getting started.

Recognized by EGR as one of the most innovative startups in gaming, we’re scaling fast and shaping the next generation of sports entertainment. We have built a product that users genuinely love, with unlimited betting group chats, multi-game bet builders, and an experience designed for how people actually want to bet: together.

Revolut disrupted Barclays, Robinhood disrupted Etrade, Stakemate is executing in the same way to take on the traditional gaming sector.

Learn more at www.stakemate.com or download our iOS app to see what we’re building.

What We’re Looking For

Must-have

• 3+ years in safer gambling, compliance, or a related role within betting/gaming, including some people management or team leadership experience.
• Strong knowledge of UK Gambling Commission (UKGC) regulations and responsible gambling principles.
• Excellent communication and decision making skills and ability to manage sensitive customer conversations, including coaching others to do the same.
• Ability to work shifts, including 1 in 3 weekends.
• Right to live and work in Malta OR the UK.

Nice-to-have

• Experience in a fast-paced startup or consumer tech environment.
• Familiarity with customer support systems such as Intercom.
• Exposure to other regulated markets, such as Ontario (AGCO / iGO), as we look to expand beyond the UK.

You

• Calm under pressure: betting is a volatile business; you can manage sensitive customer conversations without losing perspective.
• Passion for player wellbeing: you get that the best operator isn’t the one that maximises extraction, it’s the one players genuinely trust.
• A natural coach: you can train and support colleagues to embed safer gambling practice, not just handle it yourself.
• Hands-on by default: you’re comfortable in the detail, including case reviews, risk assessment and interventions, not just managing from afar.

What You’ll Do

• Own and lead our safer gambling processes and strategy across the business.
• Manage and develop a team handling risk assessments and customer interactions related to responsible gambling, including interventions and reviews.
• Ensure compliance with UK Gambling Commission (UKGC) regulations and reporting requirements.
• Work closely with AML, operations and player experience leadership to maintain and evolve player protection standards.
• Report on safer gambling KPIs and risk trends to senior leadership.

What We Offer

• A competitive salary, plus stock options after completing probation.
• A rare opportunity to join one of the UK’s most exciting sports betting startups in the early stages.
• A clear progression path into Head of Safer Gambling.

Working Setup

• A Malta or Leeds based role: 2–3 days a week in the office, remote the rest of the week.
• Shift work including 1 in 3 weekends; any day worked on a weekend earns a day off in the week.