Full-Time

Member Advocacy Manager

Confirmed live in the last 24 hours

Virta Health

Virta Health

501-1,000 employees

Reverses type 2 diabetes through personalized care

Biotechnology
Healthcare

Compensation Overview

$69k - $81kAnnually

Junior, Mid

Remote in USA

Category
Customer Success
Customer Success & Support
Required Skills
Zendesk
JIRA
Requirements
  • 2+ years of experience managing a high performing customer-facing team
  • Experience and comfort using technology, digital tools, and systems (preferably ZenDesk, JIRA, and an Electronic Medical Records software)
  • Have worked in a fast paced, growing company and experience managing change and leading through growth
  • Experience leading virtual trainings and creating digital resources for a remote team
  • Track record of helping coach individuals to success meeting established goals and metrics
  • Experience working cross functionally and advocating for team’s resources and needs
  • Flexibility with scheduling to support the needs of the team if necessary
  • Strongly Preferred: Experience working and managing teams in the digital healthcare field
Responsibilities
  • Manage day to day performance of a team of full and part time Associates and Specialists
  • Help with training and resource development and maintenance for a growing team and execute quality checks
  • Share updates and manage change across the team about critical business updates, team changes, and other needs
  • Help scale processes and the team while making suggestions for efficiencies, automations, and with an eye towards cost savings
  • Collaborate with Enrollment teams, Product partners, our Coaching organization, and other internal partners to ensure a seamless applicant and member experience
  • Work cross functionally to be the voice of the member and ensure team is prepared for any changes

Virta Health focuses on reversing type 2 diabetes through a combination of personalized nutrition, continuous remote care, and behavioral science. Their treatment is designed for individuals diagnosed with type 2 diabetes, healthcare providers, and enterprise partners like employers and health plans. Unlike many competitors, Virta Health operates on a performance-based model, meaning they only receive payment if they achieve successful outcomes for their patients. This aligns their financial incentives with patient health improvements. The company's goal is to reverse type 2 diabetes in 100 million people, making their approach not just about managing diabetes but actively working towards its reversal.

Company Stage

Series E

Total Funding

$362.8M

Headquarters

Denver, Colorado

Founded

2014

Growth & Insights
Headcount

6 month growth

10%

1 year growth

23%

2 year growth

29%
Simplify Jobs

Simplify's Take

What believers are saying

  • Virta Health's recent peer-reviewed study demonstrates sustained weight loss after discontinuation of GLP-1s, highlighting the effectiveness of their approach.
  • Partnerships with major health plans and employers, such as U-Haul and Blue Shield of California, validate Virta's value-based payment model and clinical results.
  • The company's rapid growth and successful funding rounds, including a $45 million Series B, indicate strong market confidence and potential for expansion.

What critics are saying

  • The reliance on performance-based contracts means that Virta's revenue is directly tied to patient outcomes, which can be unpredictable.
  • The competitive landscape in digital health and diabetes management is intense, with numerous players vying for market share.

What makes Virta Health unique

  • Virta Health's performance-based model, where they only get paid if they achieve successful outcomes, sets them apart from traditional healthcare providers.
  • Their focus on reversing type 2 diabetes, rather than just managing it, offers a unique value proposition in the healthcare market.
  • The combination of personalized nutrition, continuous remote care, and behavioral science creates a comprehensive and sustainable treatment approach.

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Benefits

Remote-first work environment

Flexible work hours & time off policy

Health insurance

Paid parental leave

Free Virta treatment & family discount

Internet, home office, learning & development stipends

Employee resource groups

401K & ROTH contribution