Customer Success Executive
Remote
Posted on 2/13/2024
Axon

1,001-5,000 employees

Develops non-lethal public safety technologies and solutions
Company Overview
Axon, originally founded as TASER International, is a company deeply rooted in a mission to protect life, aiming to reduce gun-related deaths by 50% in 10 years. It offers a comprehensive network of devices and applications, making it a leader in public safety solutions. The company's culture is driven by purpose, inviting those who seek meaningful careers to contribute to their goal of creating a safer world.
Hardware
Aerospace

Company Stage

N/A

Total Funding

$246M

Founded

1993

Headquarters

Scottsdale, Arizona

Growth & Insights
Headcount

6 month growth

10%

1 year growth

24%

2 year growth

75%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
Data Analysis
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor's degree or equivalent work experience
  • 10+ years’ working in a customer-facing role and 5+ years working with Enterprise-level customers
  • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
  • Previous experience tracking product adoption and customer engagement through data-analysis tools
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situations
Responsibilities
  • Act as a consultant and advocate for customers, engaging in regular calls and in-person meetings to drive the strategy and execution around achieving each customer’s unique goals
  • Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
  • Create strategic account and customer success plans for customers and document customer progress toward established goals and results
  • Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
  • Solve customer challenges spanning, product, shipping, finance and other
  • Communicate major milestones and updates to Sr. Leadership on a regular basis
  • Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
  • Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
  • Learn and share industry best practices in order to solve customer needs