Software Support Specialist
Posted on 3/3/2023
Detroit, MI, USA • Ferndale, MI, USA
Experience Level
Desired Skills
Customer Service
  • 1+ years of experience with restaurant operations required (servers, bartenders, hosts, back of house, etc.)
  • 1+ years of experience using Point-of-Sale systems (either in a support or end-user capacity)
  • 1+ years of experience in Technical Support/Customer Service
  • Enjoy problem-solving and thinking outside the box
  • Proven ability to convey complex step-by-step instructions in layman's terms
  • Demonstrates excellent organizational skills
  • Experience implementing, training, and supporting SpotOn Restaurant POS a plus
  • Innately love and care for others, and are driven to see clients and team members succeed
  • Ability to maintain professionalism amidst a vast range of client personalities
  • Ability to work as a team, with a supportive, creative, solution-minded disposition
  • For those enrolled in the Anthem plan
  • Understand complex client questions
  • Identify clients needs and help them use specific features
  • Communicate effectively with clients regarding support issues
  • Inform customers about new features and functionalities
  • Follow up with clients to ensure issues are resolved
  • Present deeper features to encourage product adoption
  • Communicate and document known issues to managers
  • All efforts result in successful usage of the product by client

1,001-5,000 employees

Small businesses mobile payment solutions
Company Overview
SpotOn's mission is to support businesses at the heart of communities with the software and payment solutions they need, supported by local and personal service, delivered at a fair price, and designed to help them compete and win.
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, holiday and sick time
  • Headspace membership
  • Home office equipment
  • Monthly cell phone and internet stipend
  • Unlimited access to virtual audio and visual workouts
  • Subscription to Linkedin Learning
  • Tuition reimbursement
Company Core Values
  • Be the client
  • One for all. All for one.
  • Learn, question, transform, repeat.
  • Make it personal
  • Be authentic
  • Think big, act small