Get to Know Us
iDeals is a global B2B SaaS product company recognized as
the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than
1,000,000 users from
175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The Role
We are looking for a Customer Support Representative (Middle/Senior) remotely in Germany to join our multinational team delivering the best customer experience. As a passionate service professional, in this role you will work cross-functionally with the Customer Support Team, Supervisor, Head of Customer Support, Quality Control Team, Product Team, Engineering Team, and Billing Team, to maintain solid customer relationships by handling questions and requests with speed and professionalism.
Location: remote from any city in Germany.
Schedule: 5 shifts per week, starting at 8 am / 9 am / 10 am / 11 am. Duration: 8 hours. Weekend shifts: 1-2 per month.
Referral bonus: up to $2000.
What You Will Do
- Process client requests via calls (10%), chats, and emails
- Continuous in-depth study of product and process updates
- Ensure strict confidentiality of client information in accordance with the company’s security policy
- Interact with the engineering and product teams to solve client cases
- Regular information updates based on all support channels, technical, and product changes
What We Look For
- Tasks completion for internal customers
- 2+ years of experience as a Customer Support Specialist (online communications)
- Technical background (experience with tech products is a huge plus)
- German - Native speaker
- English - Fluent in both oral and written (C1)
- Strong analytical skills and attention to detail
- Client-focused mindset
- Analytical & operational thinking skills
- Decision-making skills & responsibility
- French - Upper-Intermediate (B2) is a plus
What We Offer
Our people mean a great deal to us, so we will provide you with the benefits, resources and support you need to succeed.
For your work
• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses
For your well-being
• Medical insurance with flexible coverage
• Compensation for sports, yoga, mental, and other health and wellness-related activities
• Reimbursement of participation in sports competitions
For your growth
• Individual Development Plan based on your career interests
• Unlimited budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• Sponsorship of inspirational events, conferences and meetups attendance
• iDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility policies
Extra perks
• Regular off-site retreats
• Team-building budgets for local meetups
• Monthly Pizza Fridays at global office locations
• Generous internal referral program
• iDeals Surprise Boxes from the People Experience Team
Our Culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.
Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.
