Full-Time

Director of Client Services

Confirmed live in the last 24 hours

Businessolver

Businessolver

1,001-5,000 employees

Benefits administration platform for HR management

Enterprise Software
AI & Machine Learning
Healthcare

Compensation Overview

$80k - $154kAnnually

+ Bonus

Senior, Expert

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales

You match the following Businessolver's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena
  • Bachelor’s Degree in Management, Communication or similar field preferred
  • Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred
  • Highly motivated, confident, energetic and must possess a positive attitude
  • Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members
  • You must be a resourceful and creative problem solver – constructively working with team members to find solutions
  • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
  • Desire to learn about the newest cutting edge technology and passion for continuous learning
  • Availability to travel up to 15%
Responsibilities
  • Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance
  • Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
  • Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
  • Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed
  • Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
  • Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance
  • Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
  • Manage team members by conducting regular 1:1’s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks
  • Conduct new team member training and support overall learning paths for all team members, aligning resources as needed
  • Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
  • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
  • Engage in ongoing educational opportunities on product releases, updates and system functionality
Desired Qualifications
  • Bachelor’s Degree in Management, Communication or similar field preferred
  • Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred

Businessolver provides technology solutions for managing employee benefits, focusing on improving the healthcare experience for employees. Its main product is a benefits administration platform that automates tasks like enrollment, communication, billing, and reporting, making it easier for HR teams to manage benefits. This platform combines artificial intelligence with human expertise to ensure efficiency and empathy in service. Businessolver stands out from competitors by offering a personalized benefits journey for each employee, using data to enhance understanding and utilization of benefits. The company's goal is to optimize employee benefits programs, increase satisfaction, and drive engagement through its subscription-based model and additional premium services.

Company Stage

Late Stage VC

Total Funding

$63.4M

Headquarters

West Des Moines, Iowa

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing focus on employee wellness boosts demand for Businessolver's solutions.
  • AI integration in benefits administration enhances user experience and operational efficiency.
  • Recognition as a top employer by Forbes attracts talent and boosts reputation.

What critics are saying

  • High software costs may deter potential clients, impacting revenue growth.
  • Emerging competitors with advanced AI could challenge Businessolver's market position.
  • Remote work trends may require significant adjustments in service delivery models.

What makes Businessolver unique

  • Businessolver uses AI to personalize employee benefits, enhancing engagement and satisfaction.
  • The company integrates human empathy with technology for a unique benefits administration approach.
  • Businessolver's partnership with Alpine Motorsports showcases innovative marketing and brand alignment.

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