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D365 CRM Administrator
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
Microsoft Azure
Web Development
Power BI
  • Bachelor's degree in Computer Science, Engineering, Business Administration, Finance or other related field
  • 2+ years of experience working with Microsoft Dynamics
  • Power Platform experience (PowerApps, Power BI, Power Automate)
  • Experience with MS SQL Server and Azure
  • Executive/Senior Management communication experience
  • Technical support experience
  • Microsoft Power Platform + Dynamics 365 Core certification
  • Microsoft Power Apps + Dynamics 365 Developer certification
  • Experience with MS SSRS and Power BI
  • Higher Education industry experience
  • Microsoft Dynamics CRM experience
  • Student Information System experience
  • HTML and web development experience
  • Serves as the primary customer contact relative to service delivery needs and Management
  • Understands customer business objectives and manages service delivery expectations
  • Facilitates and coordinates customer and internal stakeholder communication
  • Serves as the application administrator for Anthology Reach
  • Configures, integrates and develops Anthology Reach business solutions
  • Serves as a Subject Matter Expert on Anthology Reach product areas
  • Assists business owners in translating concepts and requests to written requirement
  • Gathers and analyzes data to support various business processes
  • Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
  • Recommends system configurations and proposes business solutions whereappropriate
  • Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
  • Evaluates upcoming Microsoft Dynamics 365 CRM and Anthology Reach releases and recommends use of new features
  • Communicates the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
  • Performs ad-hoc system training as needed
  • Drive escalated Product support tickets to resolution by coordinating with appropriate internal teams
  • This role requires travel

201-500 employees

Global educational technology solution
Company mission
Blackboard's mission is to advance learning with the world's education community, so that all learners, educators and institutions can realize their goals today and prepare for tomorrow.