We are seeking a dynamic and experienced Microsoft and Applications Trainer to join our team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs that enhance the adoption and effective use of Microsoft 365 and other productivity tools within our organization. This role is crucial in driving productivity and ensuring employees are proficient in utilizing the tools available to them.
Conduct needs assessments to identify training requirements and tailor programs to meet the specific needs of different departments.
Develop and deliver comprehensive training programs on Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and other relevant applications.
Create and resource engaging training materials, including manuals, guides, e-learning modules, and video tutorials.
Facilitate in-person and virtual training sessions, workshops
Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
Provide ongoing support and troubleshooting assistance to employees to ensure continuous improvement in tool usage.
Collaborate with IT and other departments to stay updated on new software features and updates.
Develop and maintain employee adoption strategies,identifying areas of opportunity, highlighting best practices, and documenting both
Including but not limited to:
Develop strategy for keeping up to date on Microsoft roadmap
Maintain user facing technical tips and tricks
Develop and maintain technical and user facing documentation
Establish relationships as a trusted advisor to help ensure the continued value of our Collaboration products and services
Collaborate, problem-solve, and/or strategize with team members on upcoming projects
Prepare documentation and/or Training for employees and Service desk team based on needs assessments
Find gaps and offers technical knowledge in business requirements for system functional specifications and adjusts new and existing systems, processes, and procedures to be more cost efficient.
The ideal candidate should possess a blend of technical knowledge and teaching skills.
Certifications like, Microsoft Certified: Microsoft 365 Fundamentals, is a plus
Proficiency in Microsoft software and services
Experience in delivering training or workshops, preferably in a corporate or educational setting.
Ability to explain complex concepts clearly and engagingly.
Ability to address and troubleshoot issues that learners may encounter.
Flexibility to adjust training methods to suit different learning styles and needs.
Awareness of the latest developments in Microsoft technologies and industry trends.
Practical experience using Microsoft technologies and providing support or training on these products.
Min 5years’ experience in application training or applicable experience with proven track record.
Experience with Smartsheet highly preferred
Experience with Project Management and associated tools like JIRA, Confluence, etc.
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don’t take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.