Full-Time

Head of Customer Success

Posted on 11/27/2024

Notable

Notable

201-500 employees

Automates healthcare workflows for providers

Enterprise Software
Healthcare

Senior, Expert

San Mateo, CA, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.
  • Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.
  • Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.
  • Proven experience in customer success operations, including experience with Salesforce (preferred but not required).
  • Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.
  • Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.
Responsibilities
  • Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.
  • Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.
  • Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.
  • Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.
  • Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.
  • Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.
  • Be accountable for customer retention, with a track record of successfully managing GRR.

Notable Health offers an intelligent automation platform that streamlines administrative and patient-facing workflows for healthcare providers. The platform automates tasks like scheduling and care gap outreach, allowing for a more efficient and personalized patient experience. It is designed for hospitals and medical groups, helping them tackle staffing shortages and improve operational efficiency. With a subscription-based model, Notable Health enables quick implementation and has received positive feedback for enhancing patient satisfaction and workflow capacity.

Company Stage

Series B

Total Funding

$115.9M

Headquarters

San Mateo, California

Founded

2017

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

53%
Simplify Jobs

Simplify's Take

What believers are saying

  • Notable's partnerships with major health systems like Beacon Health and Community Health Network demonstrate its growing influence and market penetration.
  • The platform's high patient satisfaction rates and significant completion rates for pre-visit intake forms highlight its effectiveness and user acceptance.
  • The introduction of the AI-powered Notable Assistant enhances patient engagement and streamlines interactions, potentially leading to higher patient retention and satisfaction.

What critics are saying

  • The competitive landscape in healthcare technology is intense, with rivals like Plenful and Infinitus also focusing on automation solutions.
  • Dependence on integration with systems like Oracle Health could pose challenges if there are changes in partnership dynamics or technological compatibility.

What makes Notable unique

  • Notable Health's platform offers rapid implementation within 4-6 weeks, providing a quick return on investment, unlike many competitors with longer deployment times.
  • The integration with Oracle Health and the use of AI for intelligent scheduling and care gap outreach sets Notable apart in the healthcare technology sector.
  • Notable's focus on automating both administrative and patient-facing workflows uniquely positions it to address staffing shortages and increase efficiency in healthcare settings.

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