Full-Time

Head of Customer Success

Confirmed live in the last 24 hours

Notable

Notable

201-500 employees

Intelligent automation platform for healthcare providers

Enterprise Software
Healthcare

Expert

San Mateo, CA, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.
  • Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.
  • Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.
  • Proven experience in customer success operations, including experience with Salesforce (preferred but not required).
  • Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.
  • Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.
Responsibilities
  • Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.
  • Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.
  • Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.
  • Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.
  • Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.
  • Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.
  • Be accountable for customer retention, with a track record of successfully managing GRR.

Notable Health offers an intelligent automation platform that streamlines administrative and patient-facing workflows for healthcare providers. The platform helps hospitals and medical groups automate tasks, improving efficiency and allowing for a personalized digital self-service experience for patients. It features intelligent scheduling and care gap outreach, and can be implemented quickly, typically within 4-6 weeks. The company's goal is to enhance operational capacity without increasing staffing, as evidenced by high client satisfaction rates.

Company Stage

Series B

Total Funding

$115.9M

Headquarters

San Mateo, California

Founded

2017

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • Healthcare AI spending is projected to double, expanding Notable's market opportunities.
  • Partnerships with major health systems enhance Notable's credibility and market reach.
  • Positive client feedback highlights Notable's impact on patient satisfaction and operational efficiency.

What critics are saying

  • Competition from startups like Plenful and Infinitus may impact Notable's market share.
  • Growing voice tech adoption requires Notable to enhance its capabilities to stay competitive.
  • Increased AI spending may attract new competitors, pressuring Notable to innovate continuously.

What makes Notable unique

  • Notable automates over a million healthcare workflows daily, enhancing operational efficiency.
  • The platform integrates with Oracle Health, enabling personalized patient care journeys.
  • Notable's AI assistant supports multilingual interactions, improving accessibility for diverse patient populations.

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