Senior Product Manager @ Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Our growth acquisition team comprises diverse talents focused on uncovering product-led growth opportunities. They rigorously test these opportunities through experimentation to confirm or refute their potential. This team accelerates the broader mission for Jobber to help people in small businesses be successful.

The role:

Reporting to the Director of Growth, the Senior Product Manager will set the product vision and strategy for how we approach product-led growth at Jobber to acquire more customers. They will define and own the roadmap.

You will drive a cross-functional team of engineers, designers, and data scientists to accelerate our growth. In addition, you will run experiments and deliver experiences to help validate product-led growth loops and support key GTM strategic initiatives at Jobber that require product expertise.

Through your work with our Sales, Marketing, Success, and Product Development teams, you’ll create great user experiences at scale and conduct experiments to discover what works.

The Senior Product Manager will:

Implement experiments to test new ideas and business opportunities
Navigate uncertainty and ambiguity and be adept at synthesizing actionable problems, insights, and requirements from raw, unstructured qualitative and quantitative data
Build a deep understanding of our customers, network effects, market, processes, and partners — and how they all fit together. Be opinionated about how we take these further to make them best-in-class
Establish and own a variety of strategic bets
Build dashboards, plan and execute experiments, and analyze quantitative and qualitative data to assess the impact of what you ship, and inform what we do next
Partner with other engineering teams and departments across the company (e.g. Sales, Success, Product Development, and more) to build a compliant, efficient, and industry-leading product-led growth motions.
Work closely with product design to create simple, smart, and inspiring user-experiences that reflect the needs of our customers - functional, educational, emotional, and otherwise
Help elevate the Growth practice at Jobber and create an inclusive and supportive team culture

The Senior Product Manager is:

Scrappy and comfortable flexing into different roles to support your team
An excellent communicator and conveys complex ideas succinctly and clearly
Naturally collaborative and empathetic. You’re comfortable working with a diverse group of stakeholders across the organization and making sure every voice is heard
Passionate about seeding 0 to 1 ideas. You can’t help but think about new markets/products.
Curious and inquisitive. You ask “why?” a lot

To be successful, you should have:

A track record of building and shipping experiences that customers love, with approx. 6+yrs of experience. You’ve owned a complete product or large parts of an offering and are comfortable leading cross-functional teams

Experience with 0 to 1 - from discovery to launch
Enough technical know-how to talk with engineers about architecture and technical considerations that impact products, and a desire to learn what you don’t know to help drive decision-making
A shipping mentality. We don’t believe in spending forever analyzing and debating. The best way to validate something is to ship it — so let’s ship it, learn, and iterate
A knack for being data-driven. You’re extremely comfortable defining a limited set of the right metrics, evaluating data to tease out insights, digging deeper into high-level metrics to find the source of an issue, and demonstrating good judgment in knowing when leveraging data is valuable or not
A scientific method to building products. You define your riskiest product hypotheses, and design experiments to validate or invalidate them

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

6 month growth

1 year growth

2 year growth