Action Management Program Manager

Position Overview

You will relish the opportunity to jump into a fast-paced, highly visible and evolving work environment that creates significant impact. You’ll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people. If this sounds like your thing, read on!

Autodesk VOC Action Management Team is looking for an experienced, results-driven Program Manager to join our team. If you are passionate about leading complex programs from concept to completion, promoting relationships across diverse groups, and driving impactful change, we want to hear from you.

The Action Management Program Manager is an important contributor to the strategy of CS’s Voice of Customer program. The goal for the Action Management Team is to improve the experience for our customers. As an Action Program Manager, your responsibility will be to engage with a diverse range of partners, drive impactful programs and ensure the delivery of measurable results. These top priority – cross – functional actions are tracked by CEO/COO Staff. Above all, the ideal candidate is an excellent communicator who can summarize status updates, risks and program needs to our senior leadership. This position will report to Sr. Manager of Action Management Program.

Responsibilities

• Effectively position the story of why Action Management is important to Autodesk’s strategic focus Delivering a World Class Customer Experience and for driving Customer Loyalty, including appropriate benchmarking, ROI, success stories, and its impact to Senior Leaders across Autodesk

• Lead the planning, execution, and delivery of large-scale, complex projects, ensuring they are delivered on-time and within scope

• Facilitate collaboration across multiple departments, managing relationships with partners and resolving any issues that may arise

• Establish a CX Council to facilitate and oversee of CX Impacting Activities​

• Develop comprehensive project documentation, including project plans, business cases, communication plans, status reports, and risk assessments

• Manage changes to ensure project goals are achieved

• Oversee the progress of projects, providing detailed reports for executive staff

• This will be an individual contributor role and part of a larger Action Management Team

Minimum Qualifications

• 4+ years of Cross-functional project/program management experience

• Four-year college degree (BS or BA); MBA a plus

Preferred Qualifications

• Previous work on Voice of the Customer programs

• PMP or other project management certification

• Working Knowledge of “TheyDo” Journey Management Application

The Ideal Candidate

• You have strong attention to detail and program management skills

• You are a master storyteller and excel at helping others see the big picture and how Actions will improve customer experience

• You never leave a meeting without making sure all actions are on track

• You feel equally comfortable talking about vision and execution

• You understand the value of bringing together multiple perspectives to achieve a common goal

• You are excited by the prospect of negotiating competing priorities across a variety of partners

• You have shown ability to be flexible, pro-active, work under deadlines, and ensure quality and accuracy

• You demonstrated ability to influence without authority, across departments, geographies and levels, and the ability to work with various departments and teams to drive alignment and collaboration

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.

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