About the Role

Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?

We’re looking to continue and grow our Commercial Account Executive / Product Specialist team at OpenPhone. 

We’re looking for someone who’ll quickly become a product expert, helping small businesses and startups solve their communication challenges. You’ll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?

Here are some things you’ll do

• Be the first point of contact for prospects and customers evaluating OpenPhone.
• Quickly identify, qualify, and follow up on inbound leads (trial signups, demo requests, incoming chat) via phone, email, SMS, etc. You’ll interact with hundreds of folks every week.
• Become a product expert (and power user) of OpenPhone and its value proposition.
• Set up and host both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.
• Come up with additional creative ways to deliver a best-in-class buying experience.
• Document your findings and feedback in the appropriate tools, while sharing your experience with the broader company.
• Provide support on additional sales projects as needed.
• You will document processes and enjoy finding more efficient ways to scale our workflows

About you

• You have at least 2 years of professional experience under your belt. Ideally, you’ve been in a customer-facing role working for a SaaS company.
• You’re a great communicator regardless of the medium - phone, email, video.
• You have excellent communication skills and can effectively prioritize your work in a fast-paced environment.
• You are analytically minded and love solving ambiguous problems.
• You’re self-motivated, hungry to learn and work both fast and smart.
• You’re passionate about creating a delightful customer experience for every person you’re in touch with.
• You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time
• You have experience in a closing sales roles (preferred, not required)