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IT Support Engineer Tier 2
Confirmed live in the last 24 hours
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Bash
Confluence
Customer Service
JIRA
Management
Ruby
Python
Communications
Chef
Requirements
  • 4+ years of experience in IT HelpDesk experience
  • Strong working knowledge of Apple systems and software
  • Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
  • Strong working knowledge of Atlassian systems (JIRA and Confluence)
  • Understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
  • Working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
  • Able to independently manage and prioritize workload and projects
  • Possess outstanding interpersonal and communication skills
  • Is empathetic, humble, and possess a strong focus on customer service
Responsibilities
  • On-site support in our New York office
  • Vendor management, ordering of equipment ( hardware and peripherals)
  • Interfacing with 3rd Parties to resolve support issues
  • MDM Software
  • Remote Access, VPN & VDI
  • Basic networking fundamentals
  • Jira and/or ServiceNow Ticketing System
  • Video Conferencing, ideally using Zoom Technology
  • Cloud and on-premise bespoke application support
  • Lead the IT knowledge management effort to maintain the self-service knowledge base for the entire internal user community
  • Provide training and communications, both written and verbally to VIPs and assist with developing training materials and written communications
  • Take point on IT support for C-Level, VIPs and their executive assistants both remotely and in person
  • Respond to tickets escalated from Tier I
  • Analyze and identify trends in issues
  • Work closely with Problem Management team to identify and triage Problems
Stripe

1,001-5,000 employees

Payment processing platform
Company Overview
Stripe's mission is to increase the GDP of the internet. Stripe is a technology company that builds economic infrastructure for the internet.
Benefits
  • Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
  • Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
  • A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.
Company Core Values
  • An environment of growth
  • Intentional communication
  • Fast-paced, detail oriented
  • Voraciously curious