Relationship Manager

What You’ll Do

• Develop and maintain strong relationships with existing clients.
• Act as the main point of contact and build trust through regular communication.
• Understand client businesses, goals, and challenges to propose relevant solutions.
• Develop account plans and strategies to achieve sales targets and expand client base.
• Conduct regular business reviews to ensure client expectations are met and exceeded.
• Own the renewal process from start to finish, ensuring timely and successful renewals of client contracts.
• Develop and execute renewal strategies tailored to each client’s situation and goals.
• Collaborate with internal teams (e.g., sales, customer success, product) to leverage insights and resources that enhance client retention.
• Negotiate contract terms and pricing to maximize renewal rates while maintaining strong client relationships.
• Prepare renewal proposals and presentations, outlining the value and benefits of our solutions.
• Ensure all renewal documentation is accurate and compliant with company policies and legal standards.
• Advocate for clients internally to ensure their needs are met across departments.
• Address any issues or concerns promptly and effectively to maintain client satisfaction.
• Serve as a proactive problem solver and escalate issues as needed.
• Stay updated on industry trends, market conditions, and competitor activities.
• Demonstrate a deep understanding of products/services to effectively address client inquiries.
• Provide feedback to the product development team based on client interactions and market demands.
• Track and report on sales performance metrics, revenue forecasts, and client satisfaction levels.
• Analyze data to identify trends and opportunities for improvement.
• Prepare presentations and reports for senior management as required.

What You’ll Need to Succeed

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in sales or account management, with a track record of achieving targets.
• Excellent verbal and written communication skills, including the ability to articulate complex ideas clearly and concisely.
• Strong relationship-building skills with the ability to interact effectively with clients and internal teams.
• Ability to analyze data, draw insights, and make data-driven decisions.
• Strong problem-solving abilities with a proactive approach to addressing issues.
• Familiarity with [industry-specific knowledge] (e.g., technology, finance, healthcare) is a plus.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce).
• Willingness to travel occasionally for client meetings (if applicable).
• Ability to work independently and as part of a team in a fast-paced environment.