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Full-Time

Customer Success Manager

Scale, Customer Success Advisory

Confirmed live in the last 24 hours

Vanta

Vanta

501-1,000 employees

Automates SOC 2 compliance for businesses

Data & Analytics
Consulting
Enterprise Software
Cybersecurity

Mid

London, UK

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Communications
Requirements
  • 2+ years in Customer Success/ Product Support role within a SaaS company, with a strong background in managing a large and diverse book of business at scale.
  • Demonstrated ability to work effectively as part of a collaborative team, driving outcomes that benefit both customers and the organisation.
  • Thrive in a fast-paced, ever-changing environment, showing a bias for action and a willingness to iterate when necessary.
  • Possess clear, thoughtful communication skills with strong critical thinking and problem-solving abilities.
  • Highly empathetic with a proven track record of achieving high customer retention rates and creating satisfied, loyal customers.
Responsibilities
  • Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximise impact and engagement.
  • Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.
  • Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realisation, and retention.
  • Utilise our CS platform, Catalyst, to track and prioritise customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.
  • Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimise their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.
  • Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.
  • Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
  • Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.
  • Act as a customer advocate, channeling feedback and insights to the Product team and broader organisation to drive continuous improvement.

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with the SOC 2 certification process. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to achieve compliance compared to traditional methods. The goal of Vanta is to transform how organizations approach SOC 2 certification, enhancing security while allowing clients to focus on their core business operations.

Company Stage

M&A

Total Funding

$210.2M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

27%

2 year growth

56%
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Simplify's Take

What believers are saying

  • Vanta's innovative use of AI and automation in trust management has earned it recognition as the #1 Most Innovative Security Company by Fast Company.
  • The company's strategic partnerships, such as with HITRUST, enhance its credibility and expand its market reach.
  • Vanta's continuous development of new features, like Questionnaire Automation and Vanta AI, positions it as a leader in the cybersecurity and compliance market.

What critics are saying

  • The competitive landscape in cybersecurity and compliance is intense, with many players vying for market share.
  • Rapid growth and continuous innovation may strain Vanta's resources and operational capabilities.

What makes Vanta unique

  • Vanta's focus on automating SOC 2 compliance processes sets it apart from competitors who rely on more manual methods.
  • The company's SaaS model provides a recurring revenue stream, allowing for continuous platform improvements and customer support.
  • Vanta's recent partnership with HITRUST to automate HITRUST e1 certification further differentiates it by expanding its compliance capabilities.

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)