Full-Time

Customer Success Manager

Scale, Customer Success Advisory

Posted on 8/19/2024

Vanta

Vanta

501-1,000 employees

Automates SOC 2 compliance for businesses

Enterprise Software
Cybersecurity

Junior, Mid

London, UK

Requires commuting to the London office 3 days a week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Located in the London area and able to commute to our London office 3 days a week.
  • 2+ years in Customer Success/ Product Support role within a SaaS company, with a strong background in managing a large and diverse book of business at scale.
  • Demonstrated ability to work effectively as part of a collaborative team, driving outcomes that benefit both customers and the organisation.
  • Thrive in a fast-paced, ever-changing environment, showing a bias for action and a willingness to iterate when necessary.
  • Possess clear, thoughtful communication skills with strong critical thinking and problem-solving abilities.
  • Highly empathetic with a proven track record of achieving high customer retention rates and creating satisfied, loyal customers.
  • Experience in the security or compliance industry is preferred, though a passion for learning and growth in this area is essential.
Responsibilities
  • Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximise impact and engagement.
  • Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.
  • Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realisation, and retention.
  • Utilise our CS platform, Catalyst, to track and prioritise customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.
  • Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimise their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.
  • Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.
  • Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
  • Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.
  • Act as a customer advocate, channeling feedback and insights to the Product team and broader organisation to drive continuous improvement.

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

Company Stage

Series C

Total Funding

$343.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Vanta secured $150M in Series C funding, boosting its growth potential.
  • Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.
  • Rising demand for automated compliance solutions supports Vanta's market expansion.

What critics are saying

  • Emerging competitors like ComplyCube could challenge Vanta's market position.
  • Healthcare data breaches may increase demand for more robust security measures.
  • Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

What makes Vanta unique

  • Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.
  • The platform offers real-time insights, enhancing trust and streamlining security reviews.
  • Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

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Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

INACTIVE