Product Operations Lead
Platform Product
Posted on 10/30/2023
INACTIVE
Netflix

10,001+ employees

Subscription streaming entertainment service
Company Overview
Netflix's mission is to entertain the world. The company operates a streaming platform for movies & TV shows and has over 222 million subscribers globally.
Consumer Software
Education

Company Stage

N/A

Total Funding

$120B

Founded

1997

Headquarters

Los Gatos, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

1%
Locations
Los Gatos, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Data Analysis
CategoriesNew
Operations & Logistics
Requirements
  • 5+ years of applicable program management, product operations, or similar experience in a technology environment
  • Experience with user feedback management tooling like UserVoice, Airtable, Qualtrics, and Sprig
  • Data analytical skills to build and maintain dashboards and reports for key product metrics
  • Demonstrated delivery of large-scale programs, preferably multiple successful product launches
  • Detail-oriented, analytical, and able to multi-task across competing priorities
  • A willingness to fail and learn
  • Earnest, mature, and ego-free
  • We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams
  • We approach diversity and inclusion seriously and thoughtfully
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Responsibilities
  • Establish user feedback management models to collect and synthesize user feedback from multiple channels, such as in-product surveys, support channels, and product feedback and feature requests
  • Drive complex programs end to end, such as product newsletters and satisfaction surveys
  • Build and maintain a core set of product analytics dashboards, automated reports, and metrics insights leveraged by the product team
  • Apply analytical and statistical rigor to solve complex problems and drive business decisions that will help us achieve our strategic goals
  • Assist product teams in scaling through internal team prioritization, planning, scheduling, resource management, and program tracking
  • Collaborate successfully with product managers, technical program managers, product designers, and engineering teams
  • Communicate effectively with senior leadership
Desired Qualifications
  • Experience in a technology environment
  • Experience with user feedback management tooling
  • Data analytical skills
  • Experience with large-scale program delivery
  • Detail-oriented and analytical mindset
  • Strong communication and collaboration skills