Description

We’re Hiring for a Field Service Representative! 

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Field Service Representative will be responsible for providing consultation and advisory services at project jobsites in regard to installation, testing, and commissioning of Leopold Products and Systems (CT2, DAF, Eliminite, Gravity Filtation).  We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Obtains the appropriate drawings/ design information required to supervise or test the Underdrain/DAF/Eliminite/ Membrane system in the field, obtained from the job file in the “R” drive vault or by consulting the appropriate Project Manager or Project Engineer.
• Comes prepared with the necessary drawing & design information required to serve as Leopold technical “expert” in the field (prior to reaching the jobsite).  
• Possess superb customer relation skills and must be able to handle service calls that require more attention and care without becoming frustrated and rushing to conclusions.
• Contacts the job-site Manager prior to making travel arrangements to verify they have all equipment and materials required for a service call and have completed the contractor check list provided.
• Works in the main office in Zelienople when not on a service call and completes the following:
• Works with Engineering on solving problems they have encountered in the field
• Works on expense accounts.
• Works on any ESH training assignments or other required training or PFP goals.
• Works with PDC if required
• Carries appropriate certificates within their possession to be provided if requested on the job site.
• Stays current with required training for admittance to job-sites (PPE, Confined Space, etc.) and all required training required by ESH.
• Provides advice and consultation to contractors during the installation of Leopold equipment and systems for mechanical and structural related equipment
• Observes and verifies that the contractor’s installation is correct in accordance with Leopold Standard Installation, Operation, & Maintenance documented requirements and specifications.
• Verifies that contractor’s installations are in accordance with Leopold requirements by performing inspections and testing activities as required by Standard Leopold “Testing & Inspection Requirements.”
• Performs mechanical start-up service for all process related equipment; including all necessary adjustments to mechanical and structural components and equipment. 
• Conducts Leopold Standard and Customized job-site training including proper system operation and maintenance training according to the site specific “Training Plan”
• Inspects malfunctioning mechanical and structural equipment to analyze problems and diagnose corrective actions.  Documents and recommends corrective measures to the Field Service Manager to be taken, new equipment needed, or modifications needed to the existing equipment for improved performance.
• Advises the Field Service Manager of changes and modifications to equipment required to allow it to function properly.
• Prepares and submits fully completed and timely daily reports to the Field Service Manager describing installation activities, conditions, or problems.
• Support other non-field service related activities on an as-needed basis. This may include filter and media installation support, filter startup testing & training, and other activities needed to support other functions.
• Other essential duties as assigned by Supervisor.
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS:

• High School Diploma or equivalent.
• Has strong mechanical background
• The ability to evaluate & troubleshoot mechanical systems.
• Has familiarity and experience with construction trades involving masonry, pipefitting, carpentry, and surveying layout techniques. 
• The ability to conduct training to operators and site personnel.
• Effectively document conditions and communicate through electronic devices including cell phones, lap-top computers, and photography.
• Understanding of Microsoft Word, Excel, Power Point, and Outlook.
• Solid communication (written and oral) and personal interaction skills required.
• Valid driver’s license
• Valid passport

DAY IN THE LIFE:

In this role, the working environment is subject to temperature fluctuations, noise, and fumes related to Water and Wastewater plants. The physical demands may include but not limited to sitting and standing for long periods of time, reaching, bending, and moving about the facility, and lifting/carrying up to 50 pounds. This role requires domestic and international travel at up to 100%. 

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

#LI- JTHOMPSON1