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Senior Implementation Consultant
Confirmed live in the last 24 hours
Montreal, QC, Canada
Experience Level
Desired Skills
  • 6 to 10 years of relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction
  • BSc/BEng/BA degree or equivalent years of experience
  • Experience in manufacturing, industrial, maintenance, or similar space is a benefit
  • Excellent communication, presentation, facilitation, time management, and interpersonal skills
  • Excellent client relationship skills and ability to manage client expectations
  • Experience working with clients at multiple levels within the organization
  • Understanding of business requirements definition, review of functional specifications, user training, and deployment
  • Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
  • Savvy with technology and capacity to become an expert in our software in a short period of time
  • Self-starter comfortable working with minimal oversight and tight deadlines
  • Ability to learn the MaintainX product within 30 days to advise customers
  • Lead customer interactions, communications, and identifying ways to get the most value out of the product
  • Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction
  • Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic
  • Deliver formal training to client project team members and/or end-users
  • Provide knowledge transfer to internal team members throughout the onboarding process
  • Provide support by demonstrating knowledge of products, services, and best practices
  • Track and communicate client issues and proactively troubleshoot and resolve problems
  • Manage multiple accounts, deadlines, and milestones
  • Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client's maintenance, operations, and management needs
  • Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
Desired Qualifications
  • Membership in one or more professional organizations and/or professional certifications related to this role is a plus

51-200 employees

Workflow management platform
Company Overview
MaintainX is on a mission to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. MaintainX is building the GitHub for real world workflows such as maintenance, safety and operations and improving operational efficiency for 2,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald's.