Full-Time

Tax Resolution Advocate

Posted on 11/21/2024

Gusto

Gusto

1,001-5,000 employees

Payroll, benefits, and HR solutions provider

Enterprise Software
Fintech

Compensation Overview

$23.56 - $26.44Hourly

Junior, Mid

Orlando, FL, USA

Expected to work from the office 2-3 days per week.

Category
Tax Accounting
Accounting
Requirements
  • 2-4 years of payroll experience, notice resolution experience is a plus.
  • Ability to work collaboratively with cross-functional teams.
  • Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily.
  • Commitment to personal high standards and a desire to contribute to team and company goals.
  • Strong analytical and problem-solving skills with guidance to resolve issues from complex variables.
  • Team player who enjoys collaborating and contributing to team success.
  • Excellent communication skills, both written and verbal, with the ability to simplify complex topics.
  • Highly organized and proactive in improving processes.
  • Dedicated to providing an exceptional customer experience during key moments in our customers' journey.
Responsibilities
  • Provide exceptional service to our customers.
  • Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers.
  • Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members.
  • Provide clear and concise case documentation.
  • Collaborate with our Compliance, Engagement, and Tax Operations teams.
  • Communicate with government agencies to represent Gusto and advocate for our customers under supervision.
  • Manage your time effectively to meet set goals.
  • Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues.
  • Participate in team meetings and provide support to fellow TaxRes Advocates.

Gusto provides payroll, benefits, and human resources solutions specifically designed for small to medium-sized businesses. Its platform allows users to manage payroll processing, employee benefits, and HR tasks in one integrated system, making it easier for businesses that may not have extensive HR resources. Gusto operates on a subscription-based model, offering various pricing tiers to accommodate different business needs, from startups to established companies. This flexibility in pricing helps Gusto stand out from competitors by catering to a wide range of clients. The company's goal is to simplify the management of employee-related tasks, allowing businesses to focus on growth and improving employee satisfaction.

Company Stage

Series E

Total Funding

$686.8M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

7%

1 year growth

21%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Gusto's partnership with Nav to help SMBs overcome cash flow obstacles demonstrates its commitment to addressing critical business challenges.
  • The company's continuous expansion of services, such as advanced employee benefits packages, increases its value proposition and customer retention.
  • Recognition as one of the best payroll software providers highlights Gusto's strong market position and reliability.

What critics are saying

  • The competitive fintech landscape requires Gusto to continuously innovate to maintain its market position.
  • Dependence on small to medium-sized businesses makes Gusto vulnerable to economic downturns affecting this segment.

What makes Gusto unique

  • Gusto's all-in-one platform specifically targets small to medium-sized businesses, unlike competitors who may focus on larger enterprises.
  • Their tiered subscription model offers flexibility and affordability, making it accessible for a wide range of business sizes and budgets.
  • Integration with popular third-party applications like QuickBooks Online and Xero enhances Gusto's usability and appeal.

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Benefits

It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.

Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.

Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.

The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.

Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.

Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.

INACTIVE