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Full-Time

Buyer Protection Associate

Confirmed live in the last 24 hours

1stDibs

1stDibs

201-500 employees

Online marketplace for vintage and contemporary items

Consumer Goods

Entry

Bedford, UK

Category
Procurement & Sourcing
Quality Control & Compliance
Operations & Logistics
Required Skills
Communications
Requirements
  • Excellent verbal and written communication skills
  • Experience in resolving customer issues using critical-thinking, judgment, and customer support skills
  • Ability to set priorities in ambiguous and rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Multitasking and utilizing multiple systems concurrently to gather customer and order information
Responsibilities
  • Investigate flagged transactions
  • Serve as a point of escalation for front-line teams
  • Interpret and enforce 1stdibs policies for buyers, dealers, and internal teams
  • Mitigate financial and operational risk using judgment and intuition
  • Develop and execute processes for responding to policy violations
  • Contribute to policy and feature development for building marketplace trust

1stDibs offers a dynamic work environment focused on the curation and sale of high-quality, diverse vintage, antique, and contemporary items ranging from furniture and home décor to art and fashion. This company stands out due to its robust online marketplace platform that efficiently connects design enthusiasts with unique and exquisite items. Working here not only allows employees to engage with rare and beautiful objects but also equips them with significant industry expertise in a thriving digital commerce space.

Company Stage

IPO

Total Funding

$353M

Headquarters

New York, New York

Founded

2000

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-6%

2 year growth

-17%