Associate Sales Engineer

ABOUT RETOOL: 

At Retool, we’re changing how software is built. We’ve developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Whether it’s refunding orders, underwriting loans, managing marketplaces, rolling out new features, analyzing transactions, or providing customer support, Retool makes it dramatically faster and easier to build the internal tools that teams need to succeed. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster as they build a lot more software.  We’re looking for highly collaborative people as we build a world-class team to support this mission, and we’d love for you to join us!

WHY WE’RE LOOKING FOR YOU: 

This year, we are eager to continue expanding our team to meet our 2023 sales goals. Associate Sales Engineers at Retool drive the technical top-of-funnel stage of the overall sales process. You will be the first point of contact for engaging our prospective customers across all of our segments and geographies, and are responsible for clear articulation of Retool’s technical and product value prop.

WHAT YOU'LL DO:

You will be responsible for generating a qualified pipeline from inbound trial sign-ups. You will lead high-level discovery calls, debug customer issues, and work cross-functionally with Account Executives, Sales Engineers, our Marketing team, and our Support team to give Retool’s users a best-in-class experience. Many of our prospective customers have technical questions, so you’ll need to become an expert on the product and be comfortable learning new technical concepts quickly. You’ll also contribute to the enablement of the sales team as a whole by building out demo apps for our AE’s, working on Retool’s own internal tooling, and giving presentations on strategies and best practices around our sales process.

WHO YOU'LL WORK WITH:

As a member of the sales team, you’ll work with our Account Executive, Sales Engineering, Customer Engineering, Support teams, and Marketing teams to help prospective customers be successful with Retool and drive new business. Retools are customer focused, and you’ll join an organization that genuinely enjoys collaborating to build an incredibly innovative product.

IN THIS ROLE, YOU'LL:

• Develop creative messaging strategies to best reach our new users
• Generate sales pipeline by scheduling meetings with our prospects
• Become a subject matter expert in Retool and answer technical questions about the platform
• Lead Zoom conversations with new users to better understand their Retool use case(s)
• Maintain a clean and organized book of accounts using Salesforce
• Relay product and user feedback to internal teams all across Retool
• Achieve daily, weekly, and quarterly metrics

THE SKILLSET YOU'LL BRING:

• You’re an effective communicator, both in your writing and speech
• You have a technical aptitude, and a hunger to always be learning new technologies
• You love testing, tracking, and iterating on your process
• You thrive in a fast-growing and ever changing environment
• You’re self-directed and able to maintain your own schedule and workload
• You’re coachable, and open to giving and taking constructive feedback