Aircraft Maintenance Technician-Customer Service Representative

We are seeking an experienced Aircraft Maintenance Technician (AMT) to serve as the on-siteCustomer Service Representative (CSR) for one of our airline customers. In this dual role position, the AMT-CSR will be responsible for performing and overseeing routine and non-routine maintenance tasks, while also acting as the primary point of contact for the customer airline personnel. This role ensures aircraft are maintained to the highest standards while representing the customer’s operational needs and service expectations in real time.

Responsibilities

• Perform line maintenance services on aircraft, including inspections, troubleshooting, repairs, and operational checks.
• Coordinate daily maintenance activities with internal teams and airline representatives to ensure timely aircraft readiness.
• Act as the primary liaison between the customer airline and the maintenance team, ensuring open and timely communication.
• Interpret and apply technical manuals, aircraft maintenance documents, and engineering drawings.
• Accurately document all maintenance actions in accordance with FAA, company, and customer requirements.
• Monitor and escalate any delays, issues, or service concerns to ensure proactive resolution.
• Ensure aircraft servicing, tooling, and ground equipment meet safety and operational standards.
• Support a clean, safe, and professional work environment representing both the company and the customer.
• Maintain strong working knowledge of applicable fleet types, particularly widebody aircraft (747-400/8).
• Demonstrate strong customer service skills and a commitment to exceeding client expectations.

Qualifications

• FAA Airframe and Powerplant (A&P) License required.
• Minimum 3–5 years of experience in aircraft line maintenance.
• Experience with 747-8 and 747-400 aircraft types.
• Proven ability to work independently while managing customer-facing responsibilities.
• Strong interpersonal, communication, and problem-solving skills.
• Must be detail-oriented and capable of documenting work accurately.
• Flexible to work varied shifts, including nights, weekends, and holidays.
• Must pass all required background checks, drug testing, and fingerprinting.

Job ID

2026-21596
Work Type

On-Site
Company Description

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.