Full-Time

Manager – Complaints Management Strategy

Posted on 11/23/2024

Current

Current

201-500 employees

Digital banking services for individuals and teens

Compensation Overview

$120k - $160kAnnually

+ Equity + Performance Bonuses

Senior, Expert

New York, NY, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Data Analysis
Requirements
  • 7+ years in fintech, banking, or financial services.
  • Proven track record of success in process transformation and leveraging technology for operational efficiency.
  • Strong data analysis capabilities
  • Exceptional project management skills, with the ability to drive initiatives from strategy to execution.
  • Strong written and verbal communication skills, particularly in regulatory and executive reporting.
Responsibilities
  • Develop and implement a strategic vision for complaints management, focusing on efficiency, compliance, and improved member outcomes.
  • Optimize complaint-handling workflows by identifying automation opportunities and implementing scalable solutions.
  • Enhance regulatory compliance by ensuring adherence to CFPB, FDIC, and partner bank standards in complaint management.
  • Lead cross-functional collaboration with Risk, Compliance, Legal, and Operations teams to resolve high-risk and complex complaints.
  • Own and improve reporting mechanisms, providing actionable insights on complaints volume, root causes, resolution trends, and emerging risks to senior leadership and partner banks.
  • Establish key performance indicators (KPIs) for complaints management effectiveness and continuously refine processes to meet evolving business needs.
  • Serve as a strategic advisor to leadership on complaint handling best practices and emerging regulatory expectations.
Desired Qualifications
  • Experience working with automation-driven or predictive analytics tools for complaints resolution.
  • Familiarity with consumer protection regulations (UDAAP, Reg E, Reg Z, ECOA)

Current provides digital banking services aimed at making banking more accessible and affordable for a wide range of users, including teenagers. Its main product is a custom-built banking technology called Current Core, which allows for faster transactions and greater stability. Users benefit from features like early direct deposits, free overdraft protection, cash back rewards, and mobile banking capabilities, including check deposits and automated savings. Current differentiates itself from competitors by focusing on premium services without hidden fees and offering specialized services for teens. The company's goal is to improve financial outcomes for its members by providing a user-friendly banking experience.

Company Size

201-500

Company Stage

Series D

Total Funding

$381.9M

Headquarters

New York City, New York

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Current secured $200M in 2024 to enhance product offerings and growth.
  • The rise of Gen Z and Millennials boosts demand for Current's digital banking.
  • Current's subscription model aligns with the growing trend of subscription-based services.

What critics are saying

  • Increased competition from emerging fintech startups could erode Current's market share.
  • Regulatory scrutiny on digital banking platforms may increase compliance costs for Current.
  • Cybersecurity threats pose risks to user data and trust in Current's platform.

What makes Current unique

  • Current offers specialized teen banking services, setting it apart from competitors.
  • The Current Core technology ensures faster transactions and cost efficiencies for users.
  • Current provides unique features like gas hold refunds and early direct deposits.

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Benefits

Competitive salary

Equity

Discretionary bonus program

Flexible vacation policy

Medical, dental, & vision

Commuter benefits

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%
PR Newswire
Dec 13th, 2024
Current Secures $200M for 2024 Growth

Current, a fintech platform, announced a 90% revenue increase in 2024 and secured $200 million in new capital to accelerate growth and achieve profitability by 2025. The funding round included existing investors like Andreessen Horowitz and new ones like General Catalyst. The capital will enhance product offerings such as faster paycheck access and credit-building cards. Current aims for continued rapid growth and product expansion, supported by strategic investments and partnerships.

Kansas City Star
Feb 27th, 2024
See newly unveiled Kansas City Current jerseys ahead of the 2024 NWSL season

The Current announced a "multiyear deal" with the United Way of Greater Kansas City as the club's front kit sponsor in January.

Kansas City Star
Jan 20th, 2024
The Current have hired a new team president. Here's Raven Jemison's vision for KC

The Current announced the appointment of Raven Jemison as new team president on Thursday morning.

Fox 4 Kansas City
Dec 12th, 2023
Kansas City Current trade starter Kate Del Fava, first-round pick

In exchange, the Current will receive $75,000 in allocation funds and complete expansion draft protection, which means Utah can't select any Kansas City players in the draft.

Kiss NWA
Nov 15th, 2023
NWSL expansion side Bay FC announce Alex Loera as first-ever player after trade with Kansas City Current

The Current receive $175,000 in allocation money and expansion draft protection.

INACTIVE