Full-Time

Cloud and Security Support Engineer

Confirmed live in the last 24 hours

Sonar

Sonar

501-1,000 employees

Tools for code quality and security

Enterprise Software
Cybersecurity

Junior, Mid

Austin, TX, USA

Position requires onsite presence in Austin.

Category
Customer Support
Customer Success & Support
Required Skills
PowerShell
Bash
Microsoft Azure
Python
Git
CloudFormation
AWS
Ansible
Linux/Unix
Google Cloud Platform
Requirements
  • Cloud Engineer with at least two years of experience in AWS, Linux, DNS, and network administration
  • Good knowledge of systems engineering, network foundations, and network protocols
  • Experience with VPN, Firewalls, Switches, Office LAN, and WiFi network infrastructure
  • Experience with supporting AWS Infrastructure. Azure and GCP are a plus.
  • Experience with AWS Security services such as Security Hub, GuardDuty, and Config
  • Hands-on scripting and automation with Python, Powershell, Bash, YAML, Cloudformation
  • Experience with IaC, Ansible, Git/Github, and Certificate management
  • Capable of performing log analytics and insights to correlate events and determine root causes
  • Background in observability systems like DataDog and/or SIEM monitoring
  • Certifications in AWS, Linux, Fortinet, Network, or other position-related fields are a plus
Responsibilities
  • Be the Level 2 Support in both Cloud Infrastructure and Security domains
  • Take ownership of Cloud Infrastructure and End-point Security issues reported and see problems through to resolution
  • Monitoring and support of applications, network infrastructure, Network and security events
  • Manage tickets for Incidents and requests for services in the ServiceNow queue
  • Research, diagnose, troubleshoot, and identify solutions to resolve infrastructure incidents and SIEM alerts
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Help end users and departments that have localized network problems
  • Work with Infrastructure as a Code, AWS CFN/CDK, IAM, Linux, DNS, Certificates, and network management
  • Document technical knowledge in the form of notes, manuals, and RunBooks and Knowledge Articles
  • Act as a Support representative in the cloud and office Infrastructure projects
  • Take the initiative to improve infrastructure platforms and process automation toward operational excellence
  • Investigate reported customer security issues and vulnerabilities

SonarSource offers tools that enhance code quality and security for software developers, including SonarLint, an IDE plugin for real-time feedback, SonarQube, a self-managed code analysis solution, and SonarCloud, a cloud-based service. The company uses a subscription-based model, allowing clients to access its products through annual or usage-based pricing. SonarSource differentiates itself with a strong focus on the "Clean Code" philosophy, which promotes writing understandable and maintainable code. Its goal is to help organizations maintain high standards for their codebases, serving a wide range of clients from small startups to large enterprises.

Company Stage

N/A

Total Funding

$444.6M

Headquarters

Vernier, Switzerland

Founded

2008

Growth & Insights
Headcount

6 month growth

14%

1 year growth

23%

2 year growth

49%
Simplify Jobs

Simplify's Take

What believers are saying

  • The appointment of Lynne Doherty as President of Field Operations is likely to drive revenue growth and enhance customer success, positioning Sonar for its next phase of growth.
  • SonarSource's tools are used by over 400,000 organizations globally, reflecting strong market penetration and a broad customer base.
  • Recent updates, such as the new SAST tool supporting thousands of open-source libraries, demonstrate Sonar's commitment to innovation and staying ahead in the market.

What critics are saying

  • The competitive landscape in code quality and security tools is intense, with major players like GitHub and JetBrains posing significant threats.
  • Rapid expansion and new leadership roles, such as the appointment of a new co-CEO, could lead to strategic misalignments and operational challenges.

What makes Sonar unique

  • SonarSource's focus on 'Clean Code' philosophy sets it apart by emphasizing code that is easy to understand, maintain, and secure, unlike competitors who may prioritize speed over quality.
  • Their comprehensive suite of tools—SonarLint, SonarQube, and SonarCloud—caters to different needs from real-time feedback in IDEs to cloud-based code analysis, offering a versatile solution unmatched by single-purpose tools.
  • The company's subscription-based model ensures continuous revenue, allowing for ongoing investment in product development and customer support, unlike competitors who may rely on one-time sales.

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