Community Lead
Jersey City
Posted on 3/23/2023
New York, NY, USA
Experience Level
  • Feedback & Reporting: Collect feedback from Member Company employees and report monthly on data collected and overall experience feedback trends
  • Bachelor's Degree or equivalent
  • 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience)
  • Fluent local language and understanding of local culture required
  • Experience managing individual contributors required
  • Financial literacy and business operations experience a plus
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects from start to finish
  • Passion and understanding for entrepreneurial communities
  • Concierge Services:Be available during Regular Business Hours, equipped with knowledge of and access to internal contacts from across Member Company's organization, with the aim of expediting general requests and providing hospitality services on the Main Premises to Member Company employees and their visitors. Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security
  • Ticket Triage: Assist Member Company employees in submitting IT, facilities, and operational requests and act as a facilitator between Member Company employees and the designated Member Company stakeholder responsible for request resolution. Also, submit work orders and tickets as needed, with oversight from the relevant Member Company teams
  • Space Cleanliness: Enforce a level of uncompromising cleanliness, including oversight of our third party vendor at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
  • Facilities Management: Coordinate maintenance and repair work with third party vendors
  • Partner with project managers to coordinate long term post-occupancy projects in the space
  • Work hand-in-hand with Key Ops Team, Operations, and Community to ensure all projects/ initiatives that require building-level Opex are within budget and have justifications
  • Expense Management: Manage expenses, budgeting/forecasts, and all bill back functions
  • Consumables Ordering: Responsible for ordering and managing of office consumables above standard list in Operations Playbook
  • Address day-to-day landlord issues including coordinating and managing building access as necessary
  • Assist with office move coordination for moving in and moving out in terms of landlord coordination such as freight elevator reservations, COIs, directions, etc. Provided in both shared and dedicated models
  • Assist and manage WeWork key card activations and/or base building badge (if applicable) for building access and amenities where applicable
  • Monitor locker usage and work in partnership with the Enterprise client
  • Track, audit, and organize keys collected and distributed
  • Manage keycard stock and request new inventory as needed

5,001-10,000 employees

Coworking & flexible office space provider
Company Overview
WeWork’s mission is to empower tomorrow’s world at work by creating environments where people and companies come together to do their best work. The company has grown into a global workspace provider committed to delivering flexible solutions, inspiring, safety-focused spaces with unmatched community experiences.
  • Competitive healthcare benefits
  • Life and AD&D insurance
  • 401(k) matching
  • 20 days of PTO
  • 10 paid holidays
  • 80 hours of paid sick time per full calendar year
  • 16 weeks paid parental leave
Company Core Values
  • Do The Right Thing
  • Strive To Be Better, Together
  • Be Entrepreneurial
  • Give Gratitude
  • Be Human, Be Kind