Full-Time

Team Lead – Implementation Retail

Posted on 6/3/2024

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Unified cloud-based point of sale and payments platform

Consumer Software
Data & Analytics

Senior

Montreal, QC, Canada

Required Skills
Communications
Requirements
  • Experience in a leadership role
  • Firsthand experience in a Customer Success/Onboarding role in B2B environments
  • An understanding of the customer journey, including the importance of the customer experience throughout their lifecycle, specifically within onboarding
  • Demonstrated ability to work towards common goals and enable team members to deliver results
  • Strong coaching and communication skills
  • Resourcefulness with the ability to anticipate change and proactively adjust priorities and strategies accordingly
  • Polished communication skills in English, and ideally in French
Responsibilities
  • Act as a mentor to other members of the Onboarding team
  • Contribute to the improvement of team procedures and processes
  • Lead by example to drive consistently high standards
  • Be a customer advocate within Lightspeed
  • Oversee all new hire onboarding
  • Conduct monthly coaching sessions and quarterly performance reviews
  • Act as a liaison to other teams
  • Mentor team on customer escalations
  • Oversee team KPIs and performance metrics

Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

17%