Manager – Itrms Iam Ops

Job Description

Specialist Business/Tech Analysis

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

Senior member of Identity & Access Management working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate\drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven.  The candidate will be a member of the global Tier 2 Identity and Access management Operations team which includes operational responsibilities across all supported platforms in organization.  Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary job responsibilities include:

• Day to Day operation supporting multiple Identity and Access Management services, , Ping Access, Deli Nea Secret Server, Symantec VIP for multi factor authentication, MS Authenticator, SailPoint Identity Now, Quest Password Manager and Hitachi Password Manager.
• Perform installation of security patches, version upgrade, support bug fixes, performance tuning and reporting of all the Identity and Access Management products.
• Co-ordinate, provide guidance and support services during the critical service outages.
• Gather business and technical requirements to setup Single Sign-On (SSO) with third party vendor applications.
• Co-ordinate with multiple application and infrastructure teams to identify privileged accounts and onboard to Dele Nia Secret Server to mitigate the security risks.
• Perform SailPoint Identity Now configuration and support of the access certifications such as Identity Certifications, perform the periodic access reviews for applications to comply with audit requirements.
• Perform product migration analysis and support for Identity and Access Management Services.
• Evaluate the services using different monitoring tools, conduct meetings with the clients to present the existing security gaps and enhancements to avoid security breaches.
• Establish periodic vulnerability scans of the Identity and Access Management services to mitigate any security vulnerabilities.
• Conduct Disaster Recovery (DR) exercises to ensure there is no/very minimal impact to the Identity and access management services during any disaster in any of the data canters.
• Utilize Java/Linux script/PowerShell script to automate security features not supported by the product by extending the product APIs (Application Program Interface).
• Conduct meetings with multiple security teams, gather requirements and specifications from clients. Validate, check feasibility and plan implementation.
• Drive improvement, quality and value.
• Least privileged access concepts necessary.
• Experience with Microsoft Windows Server infrastructure.
• Experience with RedHat Linux infrastructure.
• Advanced knowledge of large networks including F5 load balancers concepts

We are seeking professionals with the following qualifications, skills and experience:

Education Minimum Requirement: 

• MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.

Required Experience and Skills:

• 3-7 years of experience supporting large scale enterprise Identity and Access Management environments and related services.
• Ability to provide support for Real-time events providing moderated services.
• Ability to acquire new skills in a diverse environment.
• Fluent in English, in both verbal and written communication.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

 Preferred Skills:

Job Posting End Date:

07/31/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.