What you’ll be doing in this role:

• Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable 
• Develop and maintain accurate and updated project plans using Smartsheet or Microsoft Project 
• Track and ensure project burn rate is within identified projections 
• Demonstrate deep curiosity when working with technical and implementation teams to determine necessary steps and timeline for project completion 
• Develop a high-level understanding of our supported products and how they are used 
• Understand the contract and all deliverables to ensure requirements and scope are widely known and met 
• Proactively communicate and work with clients and internal stakeholders to communicate and address out-of-scope work requests 
• Work with Client Success Manager to request funding approval for out-of-scope work requests 
• Proactively identify potential risk areas in entire implementation plan and guide client in risk management and mitigation 
• Review client complaints and concerns and seek to improve the client experience 
• Create a monthly project status report  
• Work with Client Success Manager to provide metrics for monthly client status report 
• Create Jira tickets for project deliverables; ensure timely updates to tickets as appropriate  
• Work closely with the internal teams to ensure tickets are being prioritized appropriately, updated as needed, and discussed ongoing to avoid long term issues 
• Follow established change control procedures to manage overall project scope 
• Direct, lead and mentor members of the project team; Act as an escalation point and coach for team members 
• Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed 
• Manage utilization, allocation, and burn for each project 
• Facilitate regular project team meetings including meetings with internal team members and client representatives 
• Be prepared to lead additional meetings including creating an agenda and documenting/publishing meeting notes and action items 
• Follow up on all action items and outstanding tickets in a timely manner  
• Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for smaller clients and internal projects 
• Assist in RFP responses 
• Attend internal and external subject matter meetings as needed 

What are we looking for?

• At least five years of project management experience, preferably in public health or health informatics 
• Bachelor’s Degree is required 
• Must be a self-starter who is internally motivated and knows how to take initiative 
• Experience gained by working with Federal agencies, public health agencies, laboratories, or member-based organizations 
• Familiarity with MS Office Suite including MS Excel, MS Outlook, MS Visio, and MS Project. 
• Capable of working under tight deadlines and handling multiple projects 
• Excellent client relations, presentation, organizational, writing, and communication skills 
• Ability to communicate with a broad array of individuals with varying technical aptitudes, professional backgrounds, and affiliations 
• Ability to record and deliver information, to explain procedures, and to contribute to the broad range goals of delivering overarching technical assistance initiatives while capitalizing on historical efficiencies and reusability when possible 

What will make you stand out?

• Familiarity with Jira, Smartsheet and/or Confluence 
• Degree in informatics, health information technology, public health, or laboratory field 
• Experience working in a SaaS organization delivering technical solutions to government agencies 
• MPH and/or PMP