Data Migration Specialist
Posted on 2/10/2024
INACTIVE
AffiniPay

201-500 employees

Digital payment solution tailored for professionals
Company Overview
AffiniPay stands out in the fintech industry with its unique focus on creating digital payment solutions specifically tailored for professionals, offering advanced technologies like online processing of credit, debit, and eChecks, flexible payment options, and top-notch fraud protection. The company fosters a fast-paced, growth-oriented culture, with a team of collaborative problem solvers dedicated to both personal and company-wide development. AffiniPay's commitment to its employees, coupled with its industry-specific approach to payment solutions, positions it as a leader in the financial technology sector.

Company Stage

Private

Total Funding

N/A

Founded

2005

Headquarters

Austin, Texas

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

14%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Customer Success & Support
Requirements
  • 1+ years of customer service experience
  • BA/BS/BE degree
  • Experience using Excel & SQL preferred
  • SaaS experience and/or legal experience desired
Responsibilities
  • Master migrations from LPMS and continued learning of unknown systems
  • Ensure all firm check-ins, notes & fields are filled in daily throughout Onboarding
  • Independent decision making, especially with churn risk firms
  • Provide timely response to customer inquiries via phone and email
  • Utilize SalesForce to manage customer interaction and inquiries
  • Partner with internal partners to define ongoing best practices for onboarding tasks
  • Serve as an AffiniPay brand ambassador to create promoters within industry
Desired Qualifications
  • Exceptional customer relationship building skills
  • Excellent written and oral communication skills
  • Strong analytical capabilities for advanced problem-solving
  • Highly organized and strong ability to multitask
  • Ability to display good judgment
  • Ability to work cross-functionally in a fast-paced environment
  • Ability to follow through on tasks until completed
  • Ability to develop trusted relationships and find creative solutions
  • High degree of flexibility