Store Manager

Brookfield Place

Posted on 5/23/2024

Club Monaco

Club Monaco

1,001-5,000 employees

Designer clothing for men and women

Consumer Goods


New York, NY, USA

Required Skills
Customer Service
  • 3+ years experience as high-volume Store Manager
  • Computer proficiency with MS Office; Outlook, Excel, Word
  • Excellent interpersonal skills supporting a team environment
  • Excellent English communication - verbal and written
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • Areas indicating leadership skills such as volunteer work
  • Deliver continuous performance feedback and necessary training to store management and sales associates
  • Foster a positive team environment by empowering members to participate and cooperate on store initiatives
  • Drive employee engagement through consistent recognition and providing training to improve on performance
  • Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
  • Provide department insight related to the customer experience and communicates information to district team and to corporate partners
  • Host corporate office partners and activities regularly
  • Partner closely with home office partners to share field feedback that supports growing profitable sales, building future initiatives and strategies
  • Ensure customer service levels are met and exceeded beyond expectations at every opportunity
  • Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
  • Ensure that customer and employee experience are prioritized over workload or tasking
  • Motivate and coach store team to achieve personal and store sales goals
  • Monitor sales floor and zone coverage to drive sales and maintain customer focus
  • Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
  • Ensure store teams receive customer service & product knowledge training to strengthen selling skills
  • Model and ensure dress code compliance
  • Achieve personal SPH goals
  • Recruit quality high level management candidates
  • Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
  • Ensure management and service associates clearly understand and meet job expectations
  • Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
  • Coach and mentor staff to achieve optimal results including succession planning for current and future positions
  • Lead new hire on-boarding and training
  • Ensure store meets visual merchandising and maintenance standards
  • Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
  • Train and support store team in the planning and supervision of store flips and regular merchandising needs
  • Ensure store works to merchandising/flip calendars
  • Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
  • Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives
  • Lead the stores’ business planning process
  • Achieve or exceed financial plans through effective planning and management
  • Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
  • Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses
  • To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
  • Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
  • Train managers and sales associates in inventory management and supervise physical inventory count
  • Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
  • Ensure operational integrity & asset protection compliance in day to day operations & practices

Club Monaco is a leading designer clothing brand, renowned for its classic, effortless, and versatile men's and women's apparel. The company prioritizes high-quality textures, forms, fabrics, and designs, ensuring that its products meet the highest standards of craftsmanship. This focus on quality and attention to detail makes it a great place to work for those passionate about fashion design and innovation.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth