Director – Debit Card Business Enablement

Job Description:

The Role

Are you a self-starter and committed to delivering results? Do you enjoy delighting customers with outstanding customer solutions?

We are seeking someone who enjoys working with internal and external teams to deliver outstanding Debit Card products and services! The Director will focus in the Personal Cards Product Area within the Debit Card Squad, part of the Business Enablement Chapter. Responsibilities of the job will include the following:

• Work on key initiatives related to insourcing Debit Card processing, modernize the end-to-end experience including paper/letter elimination, and innovate new mobile experiences related to the debit card offering.
• Participate in and/or lead defining requirements, understand business & technology needs, and write Agile stories to help advance the infrastructure and assist with system & process improvements.
• Implement, measure and apply metrics & data to aid in identifying enhancement and improvement opportunities.
• Participate n the prioritization of the squad work (in partnership with Squad Leader and Scrum Master) to deliver value based on an understanding of business and system needs.
• Help to conduct key research and analysis to prioritize squad work including competitor analysis and with a strategic approach to demonstrate continued innovation.
• Participate in and leading readiness and rollout activities related to production releases.
• Perform business testing focused on new functionality, operational processes, and end user experience.

The Expertise and Skills You Bring

• Bachelor’s Degree required with 8-12 years of work experience focused in financial services, debit cards, cash management and/or credit cards.
• Strategy and execution skills to run impactful programs aligned to strategic plans & objectives.
• Strong presentation and persuasion skills to achieve consensus with multiple audiences.
• Listening skills to integrate differing perspectives and achieve better outcomes.
• Strong analytical and interpersonal skills.
• Think and work across Fidelity with a client- obsessed approach.
• Navigate multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards. This includes working with our outside vendors that issue and provide front line customer service.
• Possess an agile mentality; also familiarity with Agile process & tools including possessing good story-writing skills is preferred.
• Experience in, customer facing digital experience platform transformation is preferred.

The Team

Fidelity’s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play in this critical area of customer finances, by offering innovative capabilities to serve the spending and saving needs of both new and existing customers.

Certifications:

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Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.