Job Description

If sales is the engine that drives our business’s growth, then Sales Intelligence is the grease in its gears. The Sales Intelligence team operates at the intersection of Afterpay’s North America Sales org and our partners on product, marketing, analytics, research, risk, and customer service, leveraging our strong cross-functional capabilities to ensure that the business continues to prioritize activities that grow our merchant network. We are strategists and diagnosticians in equal measure, identifying unlocks to sign new merchant deals and break into new industries while resolving points of friction along the way. 

We are looking for a Sales Intelligence Manager to own the planning, management, and measurement of new sales-led initiatives for Afterpay’s rapidly growing North American Sales team. This person will take on an array of special projects that will require them to build decisioning frameworks, business processes, documentation, and more so an entrepreneurial approach is critical to this role.

You will:

• Validate New Products and Programs—Drive the sizing, testing, and analysis of net new sales-led initiatives (examples include evolutions to our existing suite of payments products, new service models, and new internal tooling). Develop recommendations to scale successful efforts and oversee their operationalization across the US and Canadian markets with consideration for nuances between verticals, regions, etc.
• Establish New Disciplines—Introduce improvements to the current seller experience in the form of new resources, training, and forums for collaboration.
• Identify Opportunities for Improvement—As the business has scaled rapidly, we’ve outgrown some of our historical ways of working. In this role you will diagnose pain points and work across teams to introduce improvements.
• Make Data-led Decisions—Manage the collection and synthesis of insights (qualitative and quantitative) to inform the Sales Intelligence team’s areas of focus and support KPI reporting for team projects
• Be the Team’s Advocate—Offer general Enterprise team advocacy, ensuring the team and our merchants’ needs are represented at all relevant cross-functional decision points and in all prioritization exercises

Qualifications

• 6+ years professional work experience, preferably within a fast-paced, high-growth environment in an operations, strategy, or research role

• Detail-oriented, with strong project/process management experience and skills

• Strong cross functional capabilities and communication skills

• The ability to influence at all levels of an organization and drive for preferred outcomes

• Highly analytical, adept at finding meaning and summarizing key insights from ambiguous data sets

• Curious, self-motivated, bias-for-action (“no task is too small” mentality)

• Self-starter who leans in and can multitask in fast-paced and often ambiguous environments

• Passion for and ideally depth of experience in commerce or sales-led organizations