Key Responsibilities:

• Serve as clients’ central point of contact, offering personalized guidance and support throughout their journey: email, phone, and SMS support. 
• Engage with clients during key stages of the design process, ensuring clarity, satisfaction, and timely progress.
• Provide outreach and support as needed, addressing concerns and optimizing client satisfaction.
• Facilitate effective communication and collaboration between clients and vetted contractors, ensuring alignment and understanding of project requirements.
• Coordinate client-pro introductions early in the design journey, fostering positive relationships between clients and contractors.
• Assist in scheduling site walks and bid review calls, supporting seamless project transitions, and setting expectations.
• Understand and anticipate clients’ and contractors’ needs and expectations, proactively addressing challenges and opportunities.
• Review estimates, manage expectations, and ensure successful project outcomes.
• Monitor market performance and identify recruitment needs for contractor acquisition.
• Actively work to close deals with vetted contractor partners.

About you:

• 2 years experience in sales
• Willingness to exceed customer expectations through exceptional problem-solving skills to ensure excellent customer service
• Strong communication skills, both written and verbal
• Ability to manage multiple projects with strong attention to detail
• Ability to work in a fast-paced environment and adapt to changes

Nice to have:

• Familiarity with the landscape design and construction industry
• Experience with Zendesk and Podium