About the Role

As a Technical Writer at HashiCorp, you will become a HashiCorp product authority, and teach others to become experts. You will write technical reference documentation, assist engineers in writing documentation, and review their work. You will edit for accuracy, completeness, and intuitive information architecture.

In this role you will collaborate with product, engineering, sales engineering, and customer success. You should be passionate about taking feedback and requests from the field, learning about and documenting new product features, and explaining existing features and workflows in concise and useful ways. You should be excited about exploring and understanding systems, and about communicating with peers and colleagues across a variety of subject areas.

In this role you can expect to:

• Build and implement a documentation roadmap that balances new feature documentation with strategic, long-term improvements. 
• Plan, help write, and review documentation for new product features and functionality in collaboration with Engineering.
• Review and shepherd documentation pull requests from engineers, customer success, solutions engineers, and the general public.
• Empower others to write good documentation via templates, style guides, and clear information architecture.
• Identify cross-linking opportunities between documentation and product user interfaces, tutorials, and marketing materials.
• Collaborate with Education Engineers to align terminology and knowledge, and to identify the accurate formatting and placement for different kinds of content.
• Architect processes for cross-department collaboration that scale as HashiCorp grows. 
• Plan and coordinate documentation improvement projects across multiple stakeholders. 
• Identify documentation gaps and problems, prioritize them, and implement solutions.
• Organize new and existing documentation into a logical flow.
• Partner with Engineering on intuitive naming and labeling conventions.
• Mentor more junior team members. 
• Become an authoritative user of HashiCorp products (open source, cloud, enterprise).

You may be a good fit for our team if you have:

• 3+ years of demonstrated ability in technical writing and editing on DevOps tools.
• Excellent written and verbal communication skills - this will be tested during the interview process and is required to be successful.
• Experience driving ongoing, multi-stakeholder projects from start to finish.
• Experience structuring information to be easy to discover, navigate, and browse.
• Experience editing the work of other writers.
• Experience with Git and GitHub or another version control system.
• Experience establishing and refining processes within a team or organization.
• Humility and curiosity, especially curiosity.
• Preferred: Hands-on experience in a technical field.
• Optional: Passed any HashiCorp certification exam.
• Optional: Experience with Swagger, OpenAPI, or similar automated documentation systems.
• Optional: Experience in instructing or education. This could be as a technical evangelist, tutor, or mentor.

In your cover letter or résumé, describe a written project you’ve collaborated on with other partners. Please include a link to a sample of your writing or GitHub.

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