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Order Operations Manager
Posted on 12/1/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
NetSuite
Sales
Salesforce
Communications
Excel/Numbers/Sheets
Requirements
  • Education
  • BS/BA or equivalent experience required
  • Experience
  • 3-5 years of work experience in order management or billing preferred
  • Experience working at a software or subscription-based company highly preferred
  • Salesforce and NetSuite experience highly preferred
  • At least 1 year of work experience in inventory management preferred
  • Working knowledge of MS Excel (pivot tables, VLOOKUP's, etc.)
  • Other
  • A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
  • Demonstrates initiative and motivation
  • Attention to detail and ability to proactively manage his or her own work streams as needed
  • Ability to work in a fast-paced, changing environment
  • Eagerness to learn
  • Excellent oral and written communication skills
  • Person of high ethics and integrity
Responsibilities
  • Responsible for all aspects of sales order management including new partner and customer setup, sales order review, and invoice processing using NetSuite and Salesforce
  • Consult and collaborate with Deal Desk and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines
  • Responsible for hardware appliance forecasting, ordering, and inventory management
  • Assist with license requests and become a subject matter expert in Licensing
  • Reconcile monthly and quarterly metrics for management reporting
  • Establish strong relationships with Sales, Deal Desk, Technical Account Management, Tax, Legal, and Revenue departments and become a subject matter expert with regards to Order Management
  • Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows
  • Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
  • Assist with creation and preparation of schedules and ad hoc reports regarding key metrics for management review
  • Oversee and manage Committed Billing process
  • Assist with Billing and Collections to resolve invoicing issues in a timely manner
Tanium

1,001-5,000 employees

Security & systems management platform
Company Overview
Tanium is on a mission to revolutionise endpoint management and security for their global customers. It combines everything into a single platform that can identify where all your data is, patch every device you own in seconds, implement critical security controls, all in real time.
Benefits
  • Insurance, Health & Wellness Package
  • 401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus
  • Work From Home
  • Maternity & Paternity Leave
  • Adoption Assistance
  • Flexible Hours
  • Paid Time Off
  • Free Lunch or Snacks
  • Company Social Events
  • Travel Concierge
  • Commuter Checks & Assistance
  • Employee Discount
  • Tuition Assistance
Company Core Values
  • We Do the Right Thing by putting our customers first, always acting ethically, and thinking and acting like owners of the company.
  • We Are Unstoppable in focusing on our mission with a relentless pursuit of innovation and excellence.
  • We Win as a Team by rejecting self-serving behaviour and succeeding through collaboration, diversity, and mutual trust and respect.